Customer Service Representative Ii

Responsibilities

If you get excited about online social and mobile games that leverage the power of cloud services and Facebook then this is an opportunity you will want to explore! We are looking for stellar Player Experience Agent to join our team. You will be a champion for our team and players. To be a champion for our team means coming to work with a positive attitude and maintaining that positive attitude throughout the work day. You will be an active voice for our players and share player sentiment and feedback within the leadership team, as appropriate. As a team, we should meet or exceed all internal service levels for our players.

You will be providing top notch player experiences by:

• Partnering with internal teams to help with additional tasks assigned by leadership such as special projects, as well as new and existing initiatives.
• Escalating, as appropriate, to the leadership team any concerns regarding workflow or customer sentiment.
• Providing compensation for game issues within approved guidelines.
• Providing DoubleDown Casino players with information and support via email.
• Developing issue-specific written responses consistent with guidelines.
• Understanding the features and rules of our site and explain them in writing.

Qualifications

• The ideal candidate loves playing social games.
• Excellent written communication.
• Very detail oriented.
• Able to work a swing shift - Sunday, Monday, Tuesday, Friday, Saturday, start time late afternoon (2pm or later).
• 2+ years' experience with high volume email support.
• Able to pass a Security Background Investigation
• Touch typing skills at minimum 50 WPM a must.
• Experience with a leading CRM software tool.

Preferred:

• Strong test aptitude and customer focus orientation, games experience is a plus.
• Associate degree or equivalent experience.

Keys to Success

• Personal energy
• Building collaborative relationships
• Foster innovation
• Drive results
• Self-leadership
• Decision making