Customer Service Representative Jobs

Paymerang is a fast-growing, evolving FinTech startup. We are a leader in finance automation, and we take manual accounts payable processes and streamline and automate them on behalf of businesses. We are constantly creating, innovating, and looking for ways to create the perfect payment for our clients.

As a Payment Processor, you will act as a liaison between Paymerang and our client’s vendors. In this role, you will be the understanding voice making payments to a variety of vendors. You’ll have the opportunity to make a significant difference in our clients account payables experience. The successful candidate be responsible for making outbound calls to distribute sensitive payment and remittance information, contacting approximately 65-80 vendors per day to make payments.

Responsibilities:

• Manage high volume of outgoing calls with quality and in a timely manner
• Provide sensitive payment information clearly and completely
• Meet personal and team qualitative and quantitative targets
• Provide first call resolution whenever possible
• Build strong and sustainable relationships with vendors by going the extra mile
• Input accurate payment details and manage reports in our application
• Identify and confirm vendor needs, ensuring details are communicated and notated
• Follow policies and procedures when speaking with clients and vendors

Requirements

Basic Qualifications:

• Strong phone contact skills, including active listening
• Demonstrate a strong customer focus
• Communicate effectively with peers, management, and clients
• Effective time management
• Reliable internet access
• 2 years of customer service experience
• Exercise good judgment and decision-making skills
• High School Diploma, GED or Equivalent Certification
• Attention to detail with strong written and computer skills
• Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook

Preferred Qualifications:

• 2 years of experience in a customer contact environment
• Knowledge of Accounts Payable and Electronic Payments, Sales or Collections experience
• 2 years of post-high school education, Associate Degree or Military experience

Benefits

Why You’ll Love It Here

• 401k retirement plan -- with an available 6% employer match
• 18 days of PTO (& 10 Paid Holidays)
• Incredible growth potential
• 100% employer-paid medical and dental premiums for full-time employees
• Maternity and Paternity Leave: because both moms and dads are parents

Successful candidates will be required to adhere to the training and documented procedures when handling electronic and physically protected healthcare information (ePHI/PHI).

Please note, at this time Paymerang is unable to offer sponsorship for this role.

Paymerang is an Equal Opportunity Employer. Applicants will be considered regardless of race, color, religion, national origin, age, gender, marital status, physical or mental disability, veteran status, or sexual orientation.