Customer Service Representative Jobs

Eastern Engineered Wood Products is looking for a friendly, outgoing, talented individual who possesses the ability to multi-task in a fast-paced environment to handle duties and responsibilities of a Customer Service Representative. We are a two-step wholesale distribution company, focused solely on selling engineered lumber to the building supply trade. We are a family-owned business that takes pride in providing quality products and services. We strive to learn and grow, consistently implementing quality and process improvements, so we can be a preferred and trusted partner for our customers. We are dedicated to safety. We diligently track, promote, and reward safety-minded practices and behaviors. We are a team of experienced employees committed to fostering a work environment that is encouraging and respectful of our employees thereby promoting dedication, productivity, teamwork, and longevity. Eastern Engineered Wood Products is an equal-opportunity employer.

Summary

Perform complex customer service representative and procurement duties as required. This position will be the first point of contact and provide support to VA Operations Branch. This position is required to effectively communicate with customers and process information from customer interactions. Supports operations with administrative tasks as assigned and coordinates office activities.

Essential Duties And Responsibilities Include The Following.

• Collaborate with internal departments to aid in streamlining VA operations
• Communicates often with potential customers, clients, vendors, and EEWP stakeholders
• Aids in the inventory control process
• Other projects as assigned
• Assist in scheduling and coordinating deliveries and/or transfers of materials
• Manage high-volume of incoming calls and respond to customer inquiries
• Process reload activities for procurement by receiving paperwork and entering data, invoicing, creating purchase orders, and sales orders
• Manage, input, and process documentation relating to orders, quotes, receiving, invoicing, delivery, charge for, and returns
• Coordinates with Procurement Specialist in handling direct shipments for the VA Branch
• Aid in directing and processing customer pick up orders

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Coordination – Adjusting actions in relation to others’ actions
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Time Management - Managing one's own time and the time of others
• Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; asks for and offers help when needed.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; upholds organizational values
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; instructions, responds to management direction; takes responsibility for own actions; exhibits sound and accurate judgment; observes safety and security procedures

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

Associate degree or equivalent from two-year college or technical school; or one to three years of related experience and/or training.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should be proficient with the Microsoft Office Suite. Knowledge of Great Plains or BisTrack is a plus.

Benefits

Medical

Dental

Vision

Life Insurance

Short-term Disability

401(K)

Paid Time Off

Overtime

Identity Theft Protection

Profit Sharing