Customer Service Representative Jobs

Like the hospitality industry, the primary purpose of the Customer Service Representative is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our client’s customers. As a Customer Service Representative, you will discover the value of personal interactions through hospitality providing customers with a customized yet professional experience.

The responsibilities and tasks of the Customer Service Representative include:

• Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff
• Taking initiative and demonstrating a “can-do” mindset, meeting challenges head-on no matter how difficult or stressful situations become
• Managing a team of Junior Customer Service Representatives
• Keeping a record of customer interactions, processed orders, and service schedules
• Understanding clients’ products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need

We want someone in the Customer Service Representative role whose qualifications consist of:

• Excellent communications skills
• Passion for increasing in-person hospitality skill set to build better relationships
• Ability to recognize, apply and explain your product or service knowledge
• At least one year in Customer Service Representative roles or hospitality positions such as retail or restaurant
• An effective problem solver
• Outgoing personality with a passion for helping others
• A high school diploma
• Dedicate consistent learning and training to master the craft of hospitality to increase customer experience

As an entry-level position, no matter your skill set or experience in the hospitality field, we will train you to become confident in providing the highest level of customer service possible. If you have a passion for helping others, you will fit in with our company culture. We have created a collaborative environment that encourages all Customer Service Representatives to feel that they are growing their personal skill set in communication, hospitality, routine, and confidence while advancing their careers in the process.

Powered by JazzHR

PtvFpA5ZIL