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- Customer Service Representative
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- Customer Field Representative I
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- Customer Service Representative
Customer Service Representative I
Company | Envolve Vision |
Address | , , Az |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-06-11 |
Posted at | 1 year ago |
You could be the one who changes everything for our 26 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
- Maintain performance and quality standards based on established call center metrics including turn-around times
- Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
- May coordinate member transportation and make referrals to other departments as appropriate
- Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
- Process written customer correspondence and provide the appropriate level of timely follow up
- Provide assistance to members and/or providers regarding website registration and navigation
Foundation Care:
Ensure pharmacy orders and invoices are distributed appropriately to patients and physicians; input patient information into Customer Relationship Management application (CRM) and manage patient billing services
- Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction
- Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
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