Customer Service Representative (Csr)

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/5848864
The Customer Service Representative (CSR) facilitates inbound and outbound interactions via telephone, email, and live chat to ensure delivery of outstanding customer service through demonstration of skill and expertise in general customer service, and Rite Way product knowledge. The CSR fosters trust in every interaction and maximizes customer satisfaction to grow and maintain customer relationships, and guarantee repeat business.
Duties & Responsibilities
Answer inbound calls quickly and professionally.
Perform outbound calls to customers with intent to schedule by offering specials or reminders of routine service.
Communicate with customers verbally, by text, and by email correspondence.
Accurately book appointments for All Departments
Utilize good judgment and understanding of company policies to effectively make decisions and resolve customer issues.
Maintain daily performance goals.
Maintain product knowledge of VIP Membership plans and provide options to customers as sales.
Maintain and update Service Titan with complete & accurate information.
Perform On Call duties in weekly On Call rotation.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned.
COMPETENCIES FOR SUCCESS
Communication
Customer Focus
Dependability/Productivity
Interpersonal Skills
Organization Skills
Quality
Results Orientation
Adaptability
Initiative
Problem Solving
Results Driven
Sense of Urgency
Teamwork