International Customer Service Representative

Company Description

It’s more than just water. FIJI Water is known for its iconic square bottle and unique mineral profile. Since 1996, FIJI Water has embodied what it means to be Earth's Finest Water® and is sold in more than 90 countries. FIJI Water is committed to doing business responsibly and seeking opportunities to make a difference. This means investing in sustainability, the environment, and local communities to enable positive change.

Our growing business is looking for a highly-skilled, detailed individual who can process customer orders from around the world to join our team as a Customer Service Representative. We need an enthusiastic individual who can anticipate customers’ needs as well as listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this International Customer Service Representative will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to our customers.

This role is based in Tucson, AZ and part of the hybrid work schedule.

• Assist with monthly closing process by running reports, creating pivot tables in Excel files, closing orders, resolving IT issues, and coordinating tasks with other employees
• Communicate all emerging issues, as well as solutions, successes, and opportunities to the Customer Service Supervisor
• Review and update Latin America & Caribbean shipments file daily
• Process and manage daily incoming orders for Canada, Latin America, Caribbean and On-Premise customers
• Expedite all orders to acquire on time delivery and move orders in when requested
• Responsible for maintaining a high level of professionalism and working to establish a positive rapport with every customer
• Coordinate and work with the distribution, transportation, compliance and finance departments regarding customer concerns, complaints, and chargebacks
• Oversee Canada and Latin America Inboxes and close shipped orders daily
• Support overall FIJI Water supply chain planning, sales operations, and expansion projects
• Communicate with Sales team via phone, email and Teams Meetings in order to provide information about products and services
• Create ITN numbers, Order Booking Requests, and International Shipping Documentation
• Respond to any Return Material Authorization request and address the issue in a timely manner
• Maintain a world class customer service relationship with our customers and sales team
• Answer incoming customer calls or emails regarding product problems, service questions and general customer concerns

Qualifications

• Excellent verbal and written communication skills
• BS/BA required, preferably in Logistics Management, Supply Chain Management, Mathematics, Accounting, Finance or Business Management
• Ability to remain professional and courteous with customers at all times
• Ability to work independently
• Experience with order management systems (Oracle highly preferred)
• Minimum of 1-3 work experience
• Highly organized and detail-oriented
• Excellent problem-solving skills
• Strong leadership, relationship building
• Advanced level of proficiency in Word, Power Point, MS Outlook
• Advanced-level proficiency in Excel including pivot tables, v-lookup formulas, graph creation and other essential skills
• Ability to handle multiple projects simultaneously

Additional Information

• Company prioritizes wellness through its Wonderful NOW (Nourish Our Wellness) initiative, which provides a robust suite of wellness offerings such as access to mental health resources and life coaching, employee community groups, cash rewards for healthy habits, and on-demand fitness videos.
• Companywide problem solving and continuous improvement training
• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
• Opportunities for development and internal mobility
• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings

FIJI® Water, natural artesian water bottled at the source in Viti Levu (Fiji islands), is the No. 1 premium imported bottled water in the United States. Known for its iconic square bottle, soft mouthfeel and unique mineral profile, FIJI Water is the water of choice among discerning consumers and top chefs. Widely available at fine restaurants and hotels, all major retail channels and through a convenient home/business delivery service, FIJI Water has expanded globally to more than 90 countries. To discover Earth’s Finest Water®, please visit www.fijiwater.com, like us on Facebook, or follow us on Instagram or Twitter.

The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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