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Customer Service Representative Jobs

Company

Cognizant
Address , Scottsdale, Az
Employment type FULL_TIME
Salary
Expires 2023-08-01
Posted at 10 months ago
Job Description
Join our team and you’ll tackle projects that continuously sharpen your technical skills, your talent for solving problems and your ambitions!
Cognizant, a Fortune 200 corporation, is looking for a team of dynamic Customer Service Representatives in the greater Phoenix, AZ area to deliver world-class experiences to our valued customers. We encourage our Representatives to display critical thinking, analytical skills, high attention to detail, technical writing and good communication and social skills to resolve customer queries and issues. We are especially in need of individuals who can work the overnight shift.
What will you do? As a member of an award-winning team, you will be responsible for responding to customer contacts across phone, email, and chat channels, providing information, troubleshooting advice, and ensuring our customers have a magical experience with new and innovative technology.
Experience and skill
  • Experience/ Knowledge of answering incoming ride related phone calls
  • Ability to coordinate and work with emergency response teams for emergency-based assistance
  • 0 to 2 years of customer service experience. Experience for a ride sharing service / car company preferred.
  • Basic technical troubleshooting knowledge
Role & Responsibilities
  • Compose thoughtful, concise messages that align with voice across all channels
  • Maintain up to date knowledge of self-driving technology, our service, and M
  • Provide guidance and support to our drivers via phone, chat, and email
  • Monitor user interactions and prioritize inquiries through our internal CRM system
  • Messaging by completing new trainings and knowledge checks in a timely manner
  • Work in time-sensitive situations under pressure in a user-focused environment
  • Bring up issues that arise while troubleshooting to Team Leads
  • Meet internal metrics such as quality, performance SLAs and shift adherence
What's in it for you? Well, at Cognizant, we offer a competitive compensation package including excellent benefits such as insurance (available from day 1 of employment), great work-life balance, 401k with matching component, employee, and many other benefits.
An inclusive environment embracing diversity: for the second time, Cognizant has been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees!
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Employee Status : Full Time Employee

Shift : Day Job

Job Posting : Jun 01 2023

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.