Customer Service Representative (Customer Service I)

Johnson County’s Planning, Housing and Community Development Department manages programs and activities that support the independence, dignity and self-sufficiency of Johnson County residents. These services and opportunities primarily target older adults, people with disabilities, low-income families, and other residents who require assistance. The department is currently seeking qualified candidates for the position of a Senior Secretary.

Duties Include:

• Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
• Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash and checks collected.
• Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
• Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.

High school diploma or equivalent is required.

One year of customer service or work related experience is preferred.

Experience can substitute for education. Education can substitute for experience.