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Customer Service Representative Jobs

Company

Carolina Panthers
Address Arkansas City, KS, United States
Employment type FULL_TIME
Salary
Category Advertising Services,Real Estate
Expires 2023-07-14
Posted at 10 months ago
Job Description
Customer Service Responsibilities List


  • Identify and assess customers’ needs to achieve satisfaction
  • Meet personal/customer service team sales targets and call handling quotas
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Follow communication procedures, guidelines and policies
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Manage large amounts of incoming phone calls
  • Provide accurate, valid and complete information by using the right methods/tools


Requirements And Skills


  • Excellent communication and presentation skills
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters
  • High school diploma