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Company | EcoShield Pest Solutions |
Address | Greater Tampa Bay Area, United States |
Employment type | FULL_TIME |
Salary | |
Category | Environmental Services |
Expires | 2023-07-14 |
Posted at | 10 months ago |
The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees, partners, and communities, who we consider family.
- Health Savings Account (HSA)
- Employee Assistance Program
- Medical
- Sick time - 1 hour per every 30 hours worked with a maximum of 80 hours annually
- Additional compensation opportunities
- Dental
- 10 company-paid holidays
- Competitive hourly rate ($14.00 - $15.00 DOE)
- Paid Vacation
- Voluntary Life
- Employee and Friends/Family Discounted Pest Control Services
- Rally Health and Wellness Program
- Paid time off
- 401(k), with match of 100% of the first 3% of each employee’s contribution and 50% of the next 2%
- Vision
- Short-Term and Long-Term Disability
- Benefits (employee as well as family)
- Perform daily and weekly Pest Routes system clean-ups or “scrubs”
- Perform daily customer service-related tasks via phone, email, or other messaging systems with an emphasis on proactive outreach
- Call existing customers and schedule 4-point home inspections (attic, inside, outside, perimeter) for Branch Sales Professionals
- Assist in monitoring daily technician schedules to ensure timely completion of services
- Appropriately escalate inquiries or issues to management
- Provide education and personalized customer service to answer any questions and keep customers on schedule for their appointments
- Complete and pass monthly trainings in Pest Webs system
- Answer and log calls from customers, technicians, and management in internal, secure system
- Schedule appointments for new and recurring pest control services
- The employee must occasionally lift and/or move up to 25 pounds.
- Work is inside a climate-controlled office with moderate noise level
- Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
- Most work is done sitting, for prolonged periods of time in front of a screen
- The noise level in the work environment is low to moderate.
- Have a commitment to honest and exceptional customer service
- Be willing to work Monday - Friday, alternating Saturdays and some holidays
- Proficient with the Microsoft Office Suite
- Bilingual
- Able to type 60 WPM
- Have 6+ months of experience of customer service experience, specifically communicating using phone answering and relay systems, email and/or SMS
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