Customer Service Representative Jobs

Click “Apply On Company Website” and our recruiting assistant, Olivia, will help you schedule an immediate interview with our team!

Are you detail-oriented and committed to accurate work?

Do you enjoy a stable, structured work environment where you can also have fun?

Are you laid-back, with a preference for methodical, task-oriented work?

Do you desire clear direction, yet the autonomy to work independently?

Pay Range: $18.00 - $20.00 per hour

Plus, bonuses and incentives that provide a comfortable income above industry averages

The potential benefits of joining our Team:

• Employee discount on HVAC, Plumbing, Sewer, and Electrical Services
• Referral program
• Health, Dental, Vision, & Life, Disability insurance, and 401K match (full-time)
• Paid Vacation time (full-time)

About the Company:

At Anthony Plumbing, Heating, Cooling, and Electric, we have been hiring people that share our passion for helping customers feel right at home since 1951. If you have a passion for service and desire a long-term career with growth and development opportunities, consider making Anthony your new home. We are perhaps the fastest-growing Plumbing, Heating, Cooling, and Electric company in the Kansas City Metro, and we pride ourselves in employing the “Technicians You Can TRUST With Your House Keys!”

Job Summary:

We are looking for well-spoken Customer Experience Specialists to join our growing team. In this role, you will utilize your communication and detail-oriented skills to support clients. You will professionally handle inbound and outbound calls to assist customers with booking appointments and promoting services.

We offer flexible scheduling during the following hours of operation: Monday through Saturday, 7am-10pm and Sundays 10am-10pm.

• Alternating weekend shifts will be expected
• Overtime opportunities are available and may be required during peak times
• Potential to work from home 2-3 days a week after 6 months if meeting required KPI's

Essential duties & responsibilities:

• Answer inbound calls and make outbound calls in a fast-paced environment (up to 100 calls per day)
• Follow scripting to provide a consistent experience for clients
• Answer customer questions via phone, email, or chat, and schedule appointments in the CRM
• Demonstrate empathy for urgent Plumbing, HVAC, Sewer, and Electrical needs
• Other duties as assigned
• Promote memberships and cross-promote services

Skills you bring for success:

• Ability to multitask in a fast-paced environment
• High School Diploma or Equivalent (Required)
• 2-year degree a plus
• Proficient at typing (minimum of 35 wpm)
• Strong attention to detail with an ability to think critically
• Proficiency in Microsoft Office and CRM software
• Exceptional customer service, communication (verbal and written), and phone skills
• 2+ years of call center, customer service, sales, or appointment scheduling

Anthony is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.