Weekend Customer Service Representative

Weekend Customer Service Representative

Purpose and Scope/General Summary: We are looking for a Weekend Revenue Improvement Specialist that sits at our Corporate office in Greeley, Colorado. The schedule for this role is four, 10 hour shifts Saturday-Tuesday. This role is fully in-office and is a full time position.

Responsibilities:

• Other duties as assigned
• Work and learn new business areas as needed to improve carrier on time delivery
• Receive en-route check calls for load status; daily and at specific intervals
• Communicate the JBS guidelines to appropriate parties
• Ensure all loads arrive and depart to/from shipper and customer on time
• Responsible for gathering information for sales and plant teams to problem solve
• High phone usage
• Be a team player, assist co-workers, detail oriented and extremely organized
• Respond and place phone calls to carriers, will be personable and precise on the phone
• Respond to emails on any discrepancies quickly
• Utilize various software programs to aide plant locations with carrier needs, and to view planned loads and identify problem areas
• Sees all projects through to completion even when outside the scope of the department

Qualifications:

• Excellent phone, computer, organizational and multi-tasking skills
• As a salaried position with the company, you may be required to travel at some point to other facilities, to attend Company events, or as a representative of the Company in other situations. Unless otherwise specified in this posting, the amount of travel may vary and the most qualified candidate must be willing and able to travel as business needs dictate.
• Ability to use Microsoft Office, Excel, and familiarity with pivot tables and macros is a plus
• Prior experience in the transportation industry is a plus
• Self-driven to learn and adapt quickly
• Ability to learn the process, know the process, and make decisions to mitigate late deliveries quickly
• Trustworthy, disciplined, ability to work in fast paced environment and focused with minimal supervision
• Bachelor’s Degree preferred
• Motivated team player

The applicant who fills this position will be eligible for the following compensation and benefits:

• 401(k): company match begins after the first year of service and follows the company vesting schedule;
• Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;
• Incentive Pay: This position is eligible to participate in the Company’s annual bonus plan, the amount of bonus varies and is subject to the standard terms and conditions of the incentive program;
• Paid Time Off: sick leave, vacation, and 6 company observed holidays;
• Base salary range of $50,000-$55,000; and

For individuals assigned and/or hired to work in Colorado, JBS and Pilgrim’s is required by law to include a reasonable estimate of the compensation for this role. This compensation range is specific to the State of Colorado and takes into account various factors that are considered in making compensation decisions, including but not limited to a candidate’s relevant experience, qualifications, skills, competencies, and proficiencies for the role.

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug, alcohol, and background checks for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

About us: JBS USA is a leading global provider of diversified, high-quality food products, including a portfolio of well-recognized brands and innovative, easy-to-use food solutions. We process, prepare, package and deliver fresh and value-added premium meat, poultry and retail-ready food products for customers in approximately 100 countries on six continents. We are also the majority shareholder of Pilgrim’s, the largest poultry company in North America. JBS USA employs more than 100,000 team members, and our corporate office is located in beautiful Greeley, Colorado, where our 1,200 team members onsite enjoy more than 300 days of sunshine a year.

Our mission: To be the best in all that we do, completely focused on our business, ensuring the best products and services to our customers, a relationship of trust with our suppliers, profitability for our shareholders and the opportunity of a better future for all of our team members.

Our core values are: Availability, Determination, Discipline, Humility, Ownership, Simplicity, Sincerity

EOE/Vets/Disability