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Customer Service Operations Jobs

Customer Service Manager (Operations And Services)
By IKEA At Centennial, CO, United States

WHAT YOU'LL BE DOING DAY TO DAY

Customer Service Operations Manager
By Batesville At United States
Coordinates with the Customer Service Quality Manager and Supervisors to deliver and updated system procedures.
Manages the rollup of team metrics to the department level, evaluates results and adjusts to improve results.
Bachelor’s degree (B.S./B.A.) or equivalent from a college or university and/or a minimum of five years related experience and/or training.
Minimum of five years related experience in customer service operations.
Visionary of future state and works to implement the biggest opportunities to improve customers’ experiences.
Company and/or industry knowledge are preferred.
Customer Operations Engineer Jobs
By Fusion Connect At , Remote
Proven working experience with Fortinet product line including FortiGate and FortiManager
Current or expired NSE 4 or NSE 5 or higher Fortinet certification or equivalent experience
Strong analytical thinking and problem-solving skills.
Strong teamwork and communication skills.
Ability to manage multiple tasks/priorities and act quickly in a fast-paced environment.
Ability to work and thrive in a fully remote workspace.
Medical Equipment Operations Customer Service
By Rotech Healthcare Inc. At , Westminster, 80234 $21 - $25 an hour
Experience in medical field and administrative record management preferred
Strong self-motivation and time-management skills
Knowledge of insurance policies and requirements preferred
Knowledge of appropriate telephone etiquette
Knowledge of medical billing practices and billing reimbursement preferred
Strong organizational and prioritization skills
Hospitality & Office Operations Customer Service Coordinator (Nashville)
By Accenture At , Nashville, 37209
Good organizational, multi-tasking and time management skills
Maintain the space in a neat/tidy fashion including general use areas, repairs, inventory management, etc.
Develop and manage contract relationships with external service providers (negotiate and manage contracts, review performance against strategy and budget).
Manage and schedule facility maintenance, repairs, cleaning services, security and other infrastructure appointments.
Ensure a positive and memorable experience while visiting this location
Minimum of 3 years of customer service experience
Customer Service Manager, Baggage Airport Customer Operations
By American Airlines At , Dallas, 75219, Tx
Minimum Qualifications- Education & Prior Job Experience
This job is a member of the Domestic Airports Team within the Customer Experience Division supporting Baggage Operations.
Manage escalated service issues and be visible to your team members when problems arise
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Director – Airport Operations Customer Service
By United Airlines At Houston, TX, United States
Operational oversight for Customer Service including the day-to-day management and operational continuous improvement initiatives.
Ensures operational performance management initiatives and programs are efficiently implemented, including career development and succession planning.
Proven success in the management of a multi-department, multi-layered business including operations, logistics, business systems, performance metrics, and budgets.
Bachelor’s degree in related field or equivalent work experience
5+ years leadership experience in an airport operations environment, such as a line station or hub
Tried ability in strategic planning and problem identification, analysis and action planning and knowledge of continuous improvement methodologies.
Customer Service Manager, Airport Customer Operations
By American Airlines At Dallas, TX, United States
This job is a member of the Airports Team within the Customer Experience Division
Manage escalated service issues and be visible to your team members when problems arise
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Customer Service Operations Manager
By Provision People At New York, NY, United States
Knowledge and experience in cross-functional management methods and techniques.
2+ years of sales operations or customer service operations or account management operations or client success or client services experience.
Active role in daily management of all services calls.
Identify recurring issues and escalate as needed to the Management Team.
Provide accurate reports and metrics to company management on the status and budget of agreements.
Provide reports (list types of reports) on an agreed schedule to Management team and clients.
Customer Service Operations Coordinator/Manager
By DISYS At Dallas-Fort Worth Metroplex, United States
Job Title: Customer Service Operations Coordinator/Manager
• Proven ability to work in a team of diverse skill sets and cultures
Duration: 1 year contract with possible extension/conversion
Location: Irving, TX (Hybrid; 3x a week onsite)
• Drive administrative, operational, reporting and quality improvements through partnership with internal teams
• Proven ability to work in high-pressure, time-sensitive environments
Customer Service Manager, Airport Customer Operations
By American Airlines At New York, NY, United States
This job is a member of the Airports Team within the Customer Experience Division
Manage escalated service issues and be visible to your team members when problems arise
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Customer Operations Assistant Jobs
By Pathrise At United States
Familiarity with JIRA Service Management, Airtable, Salesforce, Notion, Zapier, Loom, and Asana
Range: min $50,000 - max $56,000 per year contingent on experience & qualifications.
Using our JIRA ticketing system to address and manage requests from fellows, alumni, and internal teams
Experience or familiarity with Google Suite & Slack
Background in Customer Experience or Customer Support
Experience working in an early-stage startup
Svp, Customer Operations / Chief Customer Operations
By Lemonade At New York, NY, United States
Continuously evaluate and improve the end-to-end customer journey, ensuring a seamless and exceptional experience
15+ years experience in a senior leadership role focused on customer experience, customer success or operations
Deep experience developing and executing customer experience strategies across multiple touchpoints and channels (phone, digital, chat, bots)
Experience leveraging AI to improve customer service operations, optimize processes, and enhance customer experiences
Proven experience leading and managing cross-functional teams, including customer service professionals, claims advocates, sales associates, data analysts and IT teams
Strong leadership skills and the ability to drive a customer-focused culture, set strategic objectives, and foster collaboration
Customer Service Manager, Airport Customer Operations
By American Airlines At Las Vegas, NV, United States
This job is a member of the Airports Team within the Customer Experience Division
Manage escalated service issues and be visible to your team members when problems arise
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Customer Service And Operations Coordinator
By LÉ BENT At Park City, UT, United States
2. Strong skills in data management and Excel
2. Skills and qualification requirements
10. General office management - maintaining neat and tidy space and adequate supplies.
1. Coordination of logistics from warehouse to customers, and any other stock movement requirement that may arise.
6. Manage monthly reporting templates and data provision.
1. 3+ years successful experience in the co-ordination and delivery of administration, operations and customer service.
Customer Service & Operations Supervisor
By HOPICS At Los Angeles, CA, United States
Minimum Qualifications - Knowledge, Skills, And Abilities Required
Strong problem-solving and time management skills.
Possess extensive knowledge of HOPICS programs.
Regularly exhibit HOPICS Core Values and manage direct reports to HOPICS Core Values standards.
Adhere to HOPICS dress code policy and manage direct reports to HOPICS dress code standards.
Manage, organize, and prioritize daily tasks.
Customer Service (Operations Support) Specialist
By Directors Investment Group At Abilene, TX, United States

Does this describe you? Organized Adaptable Disciplined Detail-Oriented If so, let’s talk!! We are looking for a creative, forward thinking and talented CUSTOMER SERVICE (OPERATIONS SUPPORT) ...

Customer Service Transportation Operations Specialist
By Trucking People - Now Hiring! At Chesapeake, VA, United States
Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, and previous CRM tools like Salesforce a plus
Clear communicator with excellent reading comprehension and writing skills
Strong listening skills and a great conversationalist
Supervisory or leadership experience a plus
Employer-subsidized health, vision, and dental insurance
Employer-subsidized short and long-term disability insurance
Customer Service Manager, Airport Customer Operations
By American Airlines At , Dallas, Tx
Minimum Qualifications- Education & Prior Job Experience
Preferred Qualifications- Education & Prior Job Experience
This job is a member of the Airports Team within the Customer Experience Division
Manage escalated service issues and be visible to your team members when problems arise
Previous airport customer service experience
2 years experience leading others
Medical Equipment Operations Customer Service Remote
By Rotech Healthcare Inc. At , Westminster, 80234, Co $21 - $25 an hour
Experience in medical field and administrative record management preferred
Strong self-motivation and time-management skills
Knowledge of insurance policies and requirements preferred
Knowledge of appropriate telephone etiquette
Knowledge of medical billing practices and billing reimbursement preferred
Strong organizational and prioritization skills

Are you looking for a job that allows you to use your customer service skills to make a difference? We are looking for a Customer Service Operations professional to join our team and help us provide exceptional customer service to our customers. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you are passionate about customer service and have the drive to make a positive impact, this could be the perfect job for you!

Overview of Customer Service Operations:

Customer Service Operations is a field of work that involves providing customer service to customers of a business or organization. This includes responding to customer inquiries, resolving customer complaints, and providing customer support. Customer Service Operations professionals must have excellent communication and problem-solving skills, as well as a strong understanding of customer service principles and practices.

Detailed Job Description of Customer Service Operations:

Customer Service Operations professionals are responsible for providing customer service to customers of a business or organization. This includes responding to customer inquiries, resolving customer complaints, and providing customer support. Customer Service Operations professionals must have excellent communication and problem-solving skills, as well as a strong understanding of customer service principles and practices. They must be able to effectively manage customer relationships and ensure customer satisfaction.

What is Customer Service Operations Job Skills Required?

• Excellent communication skills
• Problem-solving skills
• Knowledge of customer service principles and practices
• Ability to manage customer relationships
• Ability to provide customer support
• Ability to resolve customer complaints
• Ability to multitask

What is Customer Service Operations Job Qualifications?

• Bachelor’s degree in Business Administration, Customer Service, or related field
• Previous experience in customer service or related field
• Knowledge of customer service software and tools
• Knowledge of customer service principles and practices
• Ability to work in a fast-paced environment

What is Customer Service Operations Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of customer service regulations and laws
• Knowledge of customer service best practices

What is Customer Service Operations Job Experience?

• Previous experience in customer service or related field
• Experience in customer service software and tools
• Experience in customer service regulations and laws
• Experience in customer service best practices

What is Customer Service Operations Job Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints in a timely and professional manner
• Provide customer support and assistance
• Manage customer relationships and ensure customer satisfaction
• Monitor customer feedback and provide feedback to management
• Maintain customer service records and reports