Customer Service Associate - Remote | Wfh

We are an industry leader in property management services, proudly serving over 9,000 residential communities throughout the United States and Canada. Our commitment to creating a positive and inclusive workplace culture is reflected in our Great Place to Work certification. With a team of 19,000 associates, we offer competitive salaries, exceptional medical, dental, and retirement benefits, career training, and unwavering support for ongoing professional growth.
Location Requirement: Must reside in Florida, Texas, North Carolina, or Nevada for employment consideration.
Job Overview
As a Remote Customer Service Associate, your role will be pivotal in providing outstanding support to homeowners, escrow companies, realtors, and REO institutions through phone and email channels. By offering prompt assistance, you'll contribute to enhancing the experience of residents and community stakeholders. This role embraces a strong sense of community engagement and interaction.
Job Responsibilities
Handle incoming and outgoing calls from homeowners, rental residents, realtors, and REO institutions, ensuring timely and effective responses.
Furnish residents with service information and assist with the initiation of work orders as required.
Collaborate with Community Management staff and fellow associates to communicate relevant unit and community details.
Utilize internal software, available resources, and knowledge databases to conduct information research.
Verify and maintain accurate customer information records.
Flexible availability is essential, aligning with our Customer Care Center's operational hours.
Shifts
Florida / North Carolina: Monday – Friday 11:00 AM – 7:30 PM EST (8-hour shifts), Saturdays: 12:30 PM - 9:00 PM EST, Two designated weekdays off.
Texas: Monday - Friday 10:00 AM - 6:30 PM CST, Saturdays: 11:30 AM - 8:00 PM CST, Two designated weekdays off.
Nevada: Monday - Friday 6:00 AM - 7:30 PM PST (8-hour shifts within this window), Sundays: 9:30 AM - 6:00 PM PST, Two designated weekdays off.
Pre-employment Training
Four weeks, Monday - Friday, 11:00 AM - 7:30 PM EST
Equipment/Specifications Required
Personal laptop or desktop computer (not provided)
Dual Core Processor, 8GB RAM or higher
Processor: 2GHz or higher
Windows 10 or 11
Enabled USB ports
Reliable internet connection with at least 20 Mbps download speed and 5 Mbps upload speed
Hardwired connection (Ethernet Cord required)
Skills & Qualifications
High School diploma or equivalent
Robust customer service background
Bilingual proficiency in English and Spanish is advantageous but not mandatory
Minimum Of 6 Months Call Center Experience
Strong active listening, verbal, and written communication skills
Effective problem-solving and analytical abilities
Typing speed of at least 25 wpm
Benefits
As a full-time non-exempt associate, you'll enjoy comprehensive benefits, including various medical plans, dental, and vision coverage. Additional perks comprise time-off benefits and a 401k plan with company matching.
Compensation
Hourly pay: $14.50 - $15.00
Job Type
Full-time
Experience Level
1 year or more
Less than 1 year
Shifts
4-hour shift
8-hour shift
Day shift
Evening shift
Morning shift
No nights
Weekly Day Range
Rotating weekends
Work Location:
Remote
We invite you to be a part of our team, contributing to an empowered and connected community through exceptional customer service. Apply today to embark on a fulfilling career journey with us!
Employment Type: Full-Time
Salary: $ 14.00 15.00 Per Year