Care Coordinators - Remote | Wfh

Are you looking for an exciting opportunity to make a difference in people's lives while working in a dynamic and supportive environment? Look no further! We are a leading company in the healthcare industry, specializing in providing innovative solutions and support to patients and healthcare professionals worldwide. Join our team as a Customer Support Specialist, and be a part of a mission-driven organization that truly cares about its employees and the community it serves.
Key Responsibilities
Process inbound faxes and enter data accurately, ensuring seamless operations.
Handle inbound and outbound calls, offering exceptional customer service and resolving inquiries promptly.
Report Adverse Events within the required timeframe, contributing to patient safety and well-being.
Create and complete accurate referrals and applications, keeping up-to-date with policy changes to ensure smooth processes.
Investigate and resolve patient/physician inquiries and concerns with empathy and a sense of urgency.
Utilize our advanced proprietary software while conversing via telephone, optimizing customer interactions.
Make outbound phone calls for patient follow-ups and confirmations, enhancing patient care and satisfaction.
Interact with patient referral sources to process new applicants efficiently and professionally.
Manage patient accounts from initial contact through final approval/denial, providing personalized support throughout the process.
Qualities We Value
Demonstrated superior customer support talents, showcasing your ability to create positive and memorable experiences for our clients.
A passion for helping others and making a meaningful impact in the healthcare industry.
Strong ability to prioritize multiple tasks and work with a sense of urgency, ensuring efficiency and effectiveness in your role.
Empathy and understanding when communicating with patients, ensuring they feel heard and supported.
A solution-oriented mindset, with the ability to offer effective strategies and processes to callers.
Proficiency in basic problem resolution and a willingness to consult with senior peers on complex issues.
Fluency in English (Bilingual is preferred but not mandatory) and familiarity with insurance billing methods and pharmacy operations is a plus.
Join Our Team
Our client is a leading player in the outsourcing, staffing, and workforce solutions industry. With over 60 years of experience and a global presence in 39 countries, we have successfully matched thousands of smart and talented individuals with great job opportunities. We use innovative technologies and a genuine passion for people to provide the best working experience possible.
At our company, we value our employees and recognize that they are the foundation of our success. When you join us, you become part of a supportive and collaborative team, where your contributions are valued and your potential is nurtured.
If you're ready to embark on a fulfilling career journey that will allow you to make a positive impact, seize this opportunity! Apply now and let our expertise work for you. You deserve a rewarding career, and we are here to make it happen for you!
Experience And Skills Required
High School diploma or equivalent preferred.
2-4 years of related experience and/or training desired or equivalent combination of education and experience.
Knowledge of call center practices and procedures or customer service environment is beneficial.
Proficiency in Microsoft Office applications (Word, Excel, MS Outlook), company proprietary software (ConnectSource), telephone, and call center software.
Ability to manage a high level of productivity and multitask while conversing with customers is an advantage.
Join our team today and become a part of a thriving community of dedicated professionals who are committed to making a difference. Apply now and let's make this your day!
Employment Type: Full-Time
Salary: $ 17.00 Per Hour