Nemt Dispatcher - Remote | Wfh

Are you ready to embark on an exciting journey as a Remote Transportation Dispatcher? We're on the lookout for a positive and detail-oriented individual to join our dynamic team and play a crucial role in providing exceptional transportation services.
Why Choose Us
Impact Lives: Your work will directly contribute to enhancing the lives of individuals by ensuring they receive safe and timely transportation services.
Embrace Flexibility: Enjoy the freedom of working remotely while being a vital part of our professional office team.
Learning Opportunities: We provide comprehensive paid training, enabling you to thrive and excel in your role.
Team Collaboration: Join a close-knit team that values teamwork and camaraderie.
Financial Benefits: We offer competitive compensation, a 401K plan, and the convenience of bi-monthly pay.
Your Role
As a Remote Transportation Dispatcher, you'll be the link between our clients and drivers, ensuring seamless coordination and exceptional service. Your responsibilities will include:
Client-Centric Assistance: Handle incoming calls with a positive and helpful demeanor, assisting clients in arranging their transportation needs.
Efficient Dispatching: Assign incoming trips to the most suitable drivers, optimizing efficiency and timely service.
Billing and Eligibility: Determine billing details and eligibility for clients requiring transportation services.
Clear Communication: Maintain clear and friendly communication with clients and drivers to ensure smooth operations.
Problem Solving: Promptly address and resolve driver issues, ensuring a harmonious work environment.
Scheduling Oversight: Review and provide comments on schedules using provided checklists to streamline operations.
Quick Response: Respond to driver texts promptly, ensuring efficient communication at all times.
Team Collaboration: Work collaboratively with our Fleet Manager to coordinate vehicle services and repairs.
Trip Coordination: Monitor reservation platforms to ensure timely trip entries and rearrange assignments as needed.
Your Qualifications
Reliability: Demonstrate excellent attendance and reliability in all aspects of your role.
Regulation Knowledge: Familiarity with state, federal, DOT, and ADA regulations related to transportation.
Customer Focus: Prior experience in customer service, emphasizing strong communication and interpersonal skills.
Tech Savvy: Proficiency in computer programs and dispatching software, including Microsoft Office tools.
Typing Proficiency: Typing speed of at least 40 WPM to ensure efficient communication.
Adaptability: Thrive in a team-oriented, fast-paced environment, showcasing your quick learning abilities.
Bilingual Advantage: Fluency in both English and Spanish is a plus.
Join Us
Step into the exciting world of remote transportation dispatching and be a driving force behind enhancing people's lives. If you're a dedicated team player who's eager to make a positive impact, we invite you to take the first step by applying today. Your journey towards an exciting and fulfilling career awaits!
Employment Type: Full-Time
Salary: $ 66,000.00 Per Year