Salesforce Support Analyst - Remote | Wfh

Are you ready to be part of an incredible journey that embraces diversity, fosters global citizenship, and promotes authentic cultural experiences? We are a non-profit, university-affiliated study abroad organization, shaping the future of international education. Join us in our mission to inspire international learning and engage global citizenship!
About Us
We envision a world where differences are cherished and respected, and our mission is to provide affordable, culturally authentic academic experiences that equip students with the skills to thrive in the global society of the 21st century. With over 50 programs worldwide, we make dreams of studying abroad a reality.
Position Overview: Salesforce Support Analyst
You will play a pivotal role in ensuring our systems run smoothly to deliver exceptional experiences to our students and staff. Collaborating closely with technology liaisons, you'll tackle challenges head-on and find innovative solutions. We are looking for a high-energy self-starter with an entrepreneurial spirit, someone who cherishes diversity and believes in the power of international education.
What You'll Do
Provide top-notch customer experiences to both internal and external stakeholders.
Troubleshoot and resolve Salesforce CRM/SIS platform issues.
Collaborate with other teams to resolve complex, integrated data issues.
Handle a diverse range of customer requests, paying attention to detail and ensuring timely responses.
Document and maintain procedures, ensuring a seamless knowledge transfer within the organization.
Perform data migrations and support production deployment.
Embrace opportunities to grow and learn in a fast-paced, dynamic environment.
Qualifications & Skills
Bachelor's degree or related experience.
Background in Business Analysis and familiarity with higher education operations.
1-2 years of Salesforce support experience.
Advanced knowledge of Excel and ability to handle Salesforce data migrations.
Strong communication, analytical, and problem-solving skills.
Quick to grasp and apply business concepts.
Multitasking expertise in a fast-changing environment.
Working Hours & Location:
This full-time, hourly position offers flexibility and may include occasional evening and weekend work (rarely required). While the preferred location is Reno, Nevada, we are open to considering remote candidates.
How To Apply
If you're ready to embark on a meaningful journey and become part of a dynamic team, we can't wait to hear from you! To apply, submit your resume, employment application, three professional references, a cover letter expressing why you'd excel in this role, and two writing samples through BambooHR.
Selection Procedure
We take our recruitment process seriously and want to ensure a perfect fit. After reviewing your application, qualified candidates will be invited for an interview. The process may include an initial panel interview and subsequent assessments to determine your suitability for this exciting role.
Employment Type: Full-Time
Salary: $ 55,000.00 Per Year