Customer Service Associate Analyst (Hybrid)(Entry Level)

Job Id: 23675664

The Customer Service Associate Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

• Support end-to-end file transmissions through the Treasury Web Application Infrastructure
• Provide operational support across function, including administering defined procedures, performing analysis and preparing reports
• Ensure all cases are updated on a regular basis and clients are advised of status
• Interact with internal teams and external financial teams and partners
• Provide first-level technical phone, email, and customer support for federal agencies and financial institutions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Log, manage, and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measures
• Provide customer service and timely resolution to high profile & sensitive clients

Qualifications:

• Proven relationship building and customer service skills
• 0-2 years of relevant experience in help desk and/or application support preferred

Education:

• Bachelor's degree/University degree or equivalent experience

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Primary Location:

San Antonio Texas United States

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Primary Location Salary Range:

$48,180.00 - $63,140.00

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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