Customer Migration Coordinator (Entry Level)

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Summary:

At NAVEX, our goal is to delight our customers by providing high quality, highly valued risk and compliance products and services. As a Customer Migration Coordinator, your primary goal will be to work with our customers to schedule a migration of their existing system to a new program. Typical customer discussions may include answering product how-to questions, explaining the benefits of our new systems, and scheduling system overviews of new services. You will be joining a fun, close-knit team who is respectful of everyone and committed to your continued growth and success!

Migration Services is working on a defined term initiative that is expected to last through the end of 2024, at the earliest. Once trained, and with successful performance, a candidate in this role would be positively viewed and considered for another role in the company or for potential new opportunities within our Migration Services team.

We Offer You:

• Industry Leadership. A highly reputable, fast growing and consistently profitable organization
• An Inspiring Culture. Invested teammates, belonging groups, and a socially determined culture
• Life Flexibility. Time to care for yourself, your loved ones, and your community
• Real Rewards. Competitive and transparent pay practices, wellbeing programs and benefits with choice
• Meaningful Work. Innovative products and solutions with real life impact for people and organizations
• Career Growth. Stellar training and an unwavering commitment to your growth and success

What You Will Do:

• Manage customer discussions and questions via phone and email within service level agreement requirements and overcome customer objections to drive the customer toward a decision
• Educate and train existing customers on what products and services are available to meet their immediate needs
• Actively participate in initiatives that allow NAVEX to maintain healthy customer relationships and drive additional revenue
• Demonstrate a strong working knowledge of NAVEX’s suite of products as assigned to you and be able to communicate the value of our products with our customer base
• Interpret and communicate specialized technical material into information usable by customers
• Manage confidential and proprietary customer information

What You Will Need:

• A bachelor’s degree or equivalent work-related experience
• Strong technical aptitude with a high level of accuracy, excellent follow-through, and reliability
• The ability to listen and assimilate new information quickly
• Experience in a customer facing role preferred
• Strong organizational and time management skills to deliver priorities on time for internal and external stakeholders
• Outstanding customer service skills with the ability to foster valued customer relationships by evaluating and defining their needs
• Highly motivated self-starter that is comfortable working independently
• Excellent verbal and written communication skills and a commitment to collaborate with people across a variety of levels and diverse backgrounds

We believe each member of our team deserves to see a path forward to achieving their career and financial goals.

• Each team member is required to have a career plan in place and reviewed with their manager after six months with our team.
• Pay progression is based on performance.
• The minimum starting pay for this role is $18 per hour.

Our pay programs are just one element of our commitment to Be the ONE place you want to thrive in life. Check out NAVEX’s career page to learn about our innovative people programs designed to create one powerful life experience for YOU!

NAVEX is an equal opportunity employer, including disability/vets.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!