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Dvc Associate Jobs
Company | Disney Parks, Experiences and Products |
Address | Kapolei, HI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Entertainment Providers |
Expires | 2023-06-30 |
Posted at | 11 months ago |
Disney Vacation Club (DVC) makes it easier than ever for Guests to learn about becoming a Member, by having the ability to choose between multiple engagement platforms. You will book interactions. Interactions may occur in-person, phone call, chat or virtual meetings. Also being a service-oriented and multi-functional role, the DVC Associate will support both sales and sales operations with greater focus on our DVC Member experience. The incentive pay plan will align with our sales revenue targets and focus on overall team performance. You will report to a Sales Experience Manager.
- Display great working relationship with resort, vendors and community partners
- Member and Guest service recovery Educate and service our Disney Members and Guests by using in-depth knowledge of the Resorts, Parks, neighboring businesses and DVC Membership privileges
- Explain and invite Members to learn more about DVC in accordance to the paths available
- Field inbound calls from Guests related to questions about a previous interaction and scheduling or canceling an appointment with a Guide
- Create lead generation from all Members and Guests to support the Sales process
- Support Sales Activity pre-arrival and in-market by virtual and face-to-face interactions to include phone work
- Cultivate and maintain with DVC Members and Guests
- Enhance DVC Member experiences when at home through a variety of tactics through outbound phone calls to include: inviting Members to special events, making yourself known as a resource for Members when on property, assisting with Member RSVPs and questions regarding Member events and experiences virtually and on property plus more.
- Coordinate Member and Guest vacation itinerary
- Required to provide all levels of service and perform tasks related to the sales process and overall Guest experience
- Maintain show readiness at all scheduled locations, including the sanitation of all collateral items
- Provide individualized service to Guests by identifying Member and Guest needs through authentic interactions
- Provide Welcome Home calls to Members and extend assistance with their vacation itinerary
- Partner with area leadership to complete administrative tasks relating to the Disney Vacation Club (DVC) sales center operations and Guest interactions
- Help resolve Member and Guest concerns or issues
- Previous guest service experience in a Hotel/Front Desk environment
- Knowledge of the timeshare industry programs
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