Customer Programs Lead (Remote - Palo Alto, Ca)

Palo Alto, California, United States

Customer Programs Lead (Palo Alto, CA - Remote)

About Skyflow:

We are Skyflow, a Silicon Valley startup that has built the world’s first data privacy vault delivered as an API. Our mission is to transform how businesses handle and protect their users’ financial, healthcare, and personal information — the data that powers our digital economy. Inspired by the zero trust data vaults that Apple and Netflix built to handle customer data, we've built a cloud-based vault that is available through a simple and elegant API. With Skyflow, developers can easily build best-of-breed data privacy, security and compliance directly into their applications, the same way they use Stripe, Twilio, or Okta.

Skyflow is based in Palo Alto California, with offices in Bangalore, India, and team members working from locations all around the world. If you would like to work alongside former Executives and Leaders from companies like Salesforce, Google, Twilio, and Oracle, come join us!

About the role:

As a Customer Programs Lead you are responsible for orchestrating the implementation of Skyflow’s most important Customers. You will manage the end- to-end delivery from contract signing through successful Go-Live, acting as the main point-of-contact for customers. This goes beyond managing standard implementations, and you will steward bespoke implementations with product managers and solution architects, and manage relationships with strategic enterprise Customers. We enable Customers in their journey of protecting and governing sensitive data by demonstrating and validating how the Skyflow Privacy Vault and Privacy API uniquely enable agility, while ensuring trust and compliance.

The ideal Candidate is highly-organized, can manage competing priorities, understands data architecture, and can communicate effectively with both technical and non-technical audiences. If you love continuous improvement, are inspired by the challenges of Customer implementations, and want to work in a fast-paced environment paving the way for the future, then we invite you to learn more about Skyflow and the implementation team!

Desired Qualifications:

• 5+ years of experience in customer-facing roles
• Experience with API centric development technologies (Experience with both Client-side and Server-Side SDKs
• Experience operating autonomously across multiple teams, as well as demonstrating critical thinking and thought leadership
• An ability to execute efficiently in an ambiguous environment
• Ability to effectively communicate complex technical concepts (Written and Verbal)
• Customer and Continuous Improvement Passion
• 7+ years technical experience working on SaaS technology platforms
• Experience in ideating solutions and working with technology partners
• Excellent analytical and problem solving skills with a history of being hands-on, and detail-oriented
• Working experience with cloud technologies (Amazon Web Services, Google Cloud Platform, and/or Microsoft Azure)
• Experience working with end-users and an ability to articulate their challenges

Responsibilities:

• Identify and communicate program processes and operating model
• Drive End-to-End Delivery including: planning, implementation & delivery of customer programs across teams and organizations, identifying and mitigating risks, as well as managing dependencies and optimizing resources
• Articulate program goals, desired outcomes, risks/issues and mitigation plan leadership
• Assist with designing and building the best solution
• Work with Product, Engineering, and Solutions Engineering to coordinate, prioritize and deliver Customer Programs at scale
• Proactively identify and remove obstacles that are preventing team progress
• Cultivate a cohesive and aligned program team
• Show adaptability when faced with gaining support from varying audiences
• Ensure visibility to, and celebrations around team successes
• Gain deep technical understanding of Skyflow’s product and integration capabilities to engage with stakeholders in Customer organizations.
• Consistently achieve successful results, even under tough circumstances
• Lead continuous-improvement for implementation process across teams
• Become an expert in Data Privacy and “privacy by design” architectural approaches across industry segments.

Benefits:

• Unlimited PTO
• $1,000 Work from home expense (U.S., Canada, and Australia)
• Excellent Health, Dental, and Vision Insurance Options (Varies by Country)
• Generous Equity
• Flexible Hours

At Skyflow, we believe that diverse teams are the strongest teams. We invite applicants of all genders, races, ethnicities, nationalities, ages, religions, sexual orientations, disability statuses, educational experiences, family situations, and socio-economic backgrounds.

Pay:
A base salary range of $150,000 - $180,000 can be expected for this role in the San Francisco/Bay Area. You could also be entitled to receive an additional incentive bonus or variable pay, equity, and benefits.
Skyflow operates from a place of high trust and transparency; we are happy to disclose the pay range for our open roles that best align with your needs. Exact compensation may vary based on skills, experience, education, and location.