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Customer Support Operations Manager Jobs

Director, Customer Support Operations
By Cornerstone OnDemand At United States
5+ years’ prior management experience in Support
Addresses any performance management issues with employees
Excellent attention to detail and time management
10+ years’ prior experience in Support operations, Support delivery
Proficient in Microsoft Office suite with an expert knowledge of Excel
Must be able to manage multiple projects at the same time
Customer Support Operations Manager
By VUEMED At United States
Supply chain and/or inventory management experience
Works closely with the implementation, content management, and dev ops teams on tracking and resolving customer support issues
Minimum 3 years work experience
Excellent verbal and written communication skills
Technology implementation and support experience
·Annual salary range of $65,000-$80,000 to start, depending on experience and track record.
Senior Operations Manager, Customer Support
By Cruise At Scottsdale, AZ, United States
Pre-tax Commuter Benefit Plan for non-remote employees
5+ years of experience leading a customer-facing team at a start-up or rapid growth company
Demonstrable experience taking ambiguous, complex processes and creating simple, adaptable, and broadly adopted standards which drive quality and consistency
Previous experience in high-tech or transportation industry
Our benefits are here to support the whole you:
Healthy meals and snacks provided for non-remote employees
Customer Support Operations Manager
By Level Home Inc. At Las Vegas, NV, United States
Working knowledge of Salesforce Service Cloud, workforce management software, and ticketing tools.
Provide support in areas such as training, quality assurance, workforce management, and reporting.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Oversee and manage the daily operations of the Support Center by monitoring, managing, and reporting on established KPIs and OKRs.
Collaborate with the Head of Support to manage and oversee the budget and headcount tracking for Support Center Operations.
Define, implement, and manage required organizational-wide operational initiatives or programs.
Customer Operations Manager Jobs
By Dragonfly At Boston, MA, United States
At least 5+ years experience in a customer service or eCommerce management role
You will plan, manage, and improve our customer service program across brands.
You will centralize and manage order activity across sales channels and brands. Support new brands, channels and fulfillment centers as required.
We seek a Customer Operations Manager to join our team at Dragonfly.
You will track and report out key performance indicators of our customer service program.
You will implement processes for monitoring and reducing costs associated with fraud.
Manager, Customer Support Jobs
By symplr At United States
Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
Bachelor's Degree or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
Continuing developing plans for onboarding on new employees and ongoing educational needs
Coordinate technical and non-technical resources across internal departments for customers' and partners' benefit
Able to manage/act as customers' and partners' escalation point of contact, when necessary
Excellent, demonstrated client relationship, communication and teamwork-oriented skills
Manager, Customer Support Jobs
By Fuse Technologies At Las Vegas, NV, United States
Minimum 3-5 years of customer support management experience
Promote Fuse Technologies brand through your conflict resolution abilities and effective communication skills.
Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations,
Writing Skills - possesses excellent writing and grammar skills, including the ability to write concisely, clearly and logically
Onboards and train full time and part-time traveler experience concierge staff
Acknowledge, empathize, and resolve traveler inquiries and maintain professional relationships at all times for internal and external travelers
Manager, Customer Operations Jobs
By Sarepta Therapeutics At Cambridge, MA, United States
Previous project management experience and skill
Operationally lead to determine objectives and corresponding deliverables; manage to ensure deliverables are met according to timelines, budget and quality standards
Manage and maintain RWE SharePoint and Webpage.
Maintain and update RWE budget tracker and manage the overall agreement execution and PO development for RWE team.
Collaboration with legal and finance for generation of contracts and purchase orders
5 years of organizational experience in a biotech/pharmaceutical company or related experience
Customer Operations Support Coordinator
By TechInsights At San Jose, CA, United States
Case management experience considered an asset.
Post-secondary education combined with 2 years of customer service experience
Experience with Salesforce (and/or Jira) a requirement (other CRM software experience will be considered)
Wellness resources and support from management
Manage the Support and Analyst mailboxes in Salesforce, and customer support inquiries through email, phone and live chat
Tasked with collecting data and analyzing trends to help identify areas of improvement and develop strategies for enhancing the customer experience.
Customer Support Manager Jobs
By °Nomad Health At New York, NY, United States
6+ years professional experience with at least 3 years in Customer Support, preferably for a SaaS or tech-first organization
Exceptional customer service skills over multiple channels, including Zoom, phone and email
Excellent verbal and written communication skills
Provisioning New JobRobotix Customer Accounts in our proprietary system
Assist customers with account configurations, e.g., setting up ATS connections, setting up data field mapping, creation of Rules
Resolve JR Job Board technical questions, e.g., questions related to our API and XML Data Feed
Customer Support Manager Jobs
By ResMed At Peachtree Corners, GA, United States
Minimum of 1-3 years prior billing, customer service, or account management experience.
High School degree, or an equivalent combination of education and professional experience.
Manage and respond to all RCM Support cases for your customer base.
Minimum of 8 years of related experience.
Operate as the lead point of contact for any and all matters specific to your customer base.
Coordinate, schedule, and conduct all pertinent training for assigned customer base.
Customer Operations Manager Jobs
By Telesign At Texas, United States
Create dashboards and manage ongoing reporting needs
Leverage strong analytical skills to quickly understand data and share insights to maximize scale and efficiency with business partners.
Experience with Salesforce and Service Cloud
Proficiency with Microsoft Office, with expert level knowledge of Excel and PowerPoint
Experience in handling large data sets and modeling reports on different platforms
Partner with leadership on key strategic projects to help build a world class customer organization
Customer Support Manager Jobs
By doxy.me - telemedicine for all At Charleston, SC, United States

Customer Success Manager - Enterprise Who You Are - Your Skills We are seeking an experienced Customer Success Manager who thrives at developing and growing relationships with large healthcare ...

Customer Support Manager Jobs
By GRIND Management At Cleveland, OH, United States
Work with the customer service manager to ensure proper customer service is being delivered.
Knowledge about our products to better assist our customers.
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of customer service principles and practices
Operations Support Manager Jobs
By Little Caesars Pizza At Detroit, MI, United States
Recommend, develop, implement, and improve department-wide processes and procedures, including coordination and management of cross-functional processes. Make recommendations to implement improvements.
Manage department documents and tracking for operations statistics.
Experience and progressive movement into a supervisory/lead customer support role with a focus on planning and execution, managing processes and/or functions.
Excellent communication, interpersonal, persuasion, and teamwork skills.
Must have intermediate working knowledge of MS Office Suite (such as, PowerPoint, Excel, and Word)
Excellent organization and planning skills.
Customer Support Manager - Nyc
By Volvo Group At , New York, Ny
Excellent analytical skills, strong customer focus and a positive attitude are key requirements
Advanced knowledge Microsoft Office suite, specifically PowerPoint and Excel; Proven presentation skills
The Customer Support Manager provides advice and assistance to internal/external customers to ensure satisfaction regarding vehicle performance
5 to 10 years of hands on and technical experience in the automotive industry
Bachelor’s degree in electrical, electrical technology, mechanical or electromechanical engineering preferred. We will consider substantial other relevant professional experience.
Strong facilitation and conflict resolution skills
Manager, Support Operations Jobs
By Little Caesars Pizza At Detroit, MI, United States
Minimum Skills, Knowledge, and Abilities:
Preferred Skills, Knowledge and Abilities:
• Expected to play a role within the project management landscape, at times leading initiatives independently.
• CCNA, Linux and Windows Server knowledge and/or certifications a plus
• Bachelor's degree in computer science or related experience.
• Experience managing technical staff and support desk operation
Customer Support & Operations Manager
By Hydrogen Health At Chicago, IL, United States
Bachelor’s degree. Combination of education and experience maybe substituted for requirements
3+ years of operation management experience
Manage day-to-day telecom and contact center operations, including inbound and outbound calls, chat, and email communications for clients and consumers.
Integrate processes, technology, and business requirements to create an efficient and high-performing Level 1 Customer Support center.
Continuously monitor and improve training materials to enhance customer support capabilities and compliance.
Utilize insights to implement process enhancements and improve overall customer support experience.
Operations Associate - Customer Support
By Trala, Inc. At Chicago, IL, United States
Eligibility for 401k, FSA, transit benefit, and Trala's music education stipend
Have previous experience (2+ yrs) providing top level customer-level or associate-level support, with high efficiency and empathy.
Ability to expertly combine technical skills with interpersonal skills.
Be ambitious & hands-on. Willing and eager to learn new skills.
Have excellent verbal and written communication skills.
Musical and/or teaching background is a plus, but not required. Start-up experience is also a plus.
Seasonal Customer Operations Support Staff
By Jellyvision At , Chicago, 60642, Il $25 an hour
Experience in the world of employer-offered benefits is a bonus.
Experience with data entry, proofreading, and/or quality assurance.
Experience & skills you'll need
is dependent upon your specific skills, years of experience and internal equity.
Analyze and update data/content to be error-free with a focus on accuracy and the end-user experience.
This role is not eligible to participate in Jellyvision's benefit programs.

Are you an experienced Customer Support Operations Manager looking for a new challenge? We are looking for a motivated and organized individual to join our team and help us provide exceptional customer service. You will be responsible for managing our customer support operations, ensuring customer satisfaction, and developing strategies to improve our customer service. If you have a passion for customer service and are looking for an opportunity to make a difference, this is the job for you!

Overview The Customer Support Operations Manager is responsible for managing the day-to-day operations of the customer support team. This includes overseeing customer service representatives, ensuring customer satisfaction, and developing strategies to improve customer service operations. Detailed Job Description The Customer Support Operations Manager is responsible for managing the day-to-day operations of the customer support team. This includes overseeing customer service representatives, ensuring customer satisfaction, and developing strategies to improve customer service operations. The Customer Support Operations Manager will be responsible for developing and implementing customer service policies and procedures, training customer service representatives, and monitoring customer service performance. The Customer Support Operations Manager will also be responsible for resolving customer complaints, providing customer feedback to management, and ensuring customer service standards are met. Job Skills Required
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to manage and motivate a team
• Ability to analyze customer service data
• Knowledge of customer service software and tools
• Knowledge of customer service best practices
• Ability to troubleshoot customer service issues
• Ability to handle customer complaints
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• 5+ years of customer service experience
• 3+ years of customer service management experience
• Experience with customer service software and tools
• Knowledge of customer service best practices
Job Knowledge
• Knowledge of customer service software and tools
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Knowledge of customer service metrics and KPIs
Job Experience
• 5+ years of customer service experience
• 3+ years of customer service management experience
• Experience with customer service software and tools
• Experience with customer service metrics and KPIs
Job Responsibilities
• Develop and implement customer service policies and procedures
• Train customer service representatives
• Monitor customer service performance
• Resolve customer complaints
• Provide customer feedback to management
• Ensure customer service standards are met
• Analyze customer service data
• Troubleshoot customer service issues
• Manage and motivate customer service team