Senior Operations Manager (Rv Rental Operations)

* This is a remote position with field support needed specifically in the Garden Grove, CA & Chino, CA areas.

About Us

goHomePort was launched in 2020 by a highly seasoned team of investors and operators with a mission to make RV ownership easy. goHomePort is the parent company for three synergistic businesses that serve its core mission: 1) goHomePort Storage (focused on acquiring, upgrading and optimizing RV and boat storage properties throughout the United States), 2) goHomePort Rentals (an innovative RV rental management business built around goHomePort’s network of storage properties and additional markets); and, 3) goHomePort Service & Repair (RV repair business designed to meet the need for quality RV repair outside of the dealer channel). We are rapidly expanding our portfolio across the country and innovating new ways for goHomePort to deliver a best-in-class experience for our customers.

Job Opportunity

For most owners, RV’s sit idle most of the time while still carrying the costs of insurance and storage and maintenance. The goHomePort Rentals team takes over the management of those RV’s and rents them to people looking to explore the country. Fueled by the growth of both sides of our marketplace, the Senior Market Manager will lead all aspects of Rental Operations as we launch in Southern California. You will work with an eco-system of partners to support new RV onboarding, storage, and service and repairs to ensure the fleet is ready to be rented at all times. You will also provide a world-class experience for renters looking to take an adventure in one of goHomePort’s RVs. You will partner with goHomePort Rentals Sales & Marketing as they identify end enroll new RVs to our service, and together you will build a high quality and diverse portfolio of RVs for the Southern California region. You will eventually lead a small team to support you in local operations as we build the fleet and achieve a baseline level of rental demand.

Responsibilities

We are a true scrappy startup. We work hard, and we play hard. And while we have various backgrounds and passions outside of work, we are unified in our commitment to being the leader in P2P RV Rentals and providing a premium best in class RV Ownership & Rental experience. While this is not an exhaustive list, here are some of the job duties:

Fleet Operations

• Standup our first operation in the California market
• Meet and exceed core KPI’s for onboarding, fleet uptime, and customer experience
• Partner with storage, repairs, and cleaning companies to ensure goHomePort fleet gets preferred scheduling
• Build processes, systems, and tools that support fleet growth and then unlock future SoCal expansion
• Coordinate onboarding of new RVs to the program, including key handoff and physical inspection
• Own the P&L for SoCal operations
• Ensure your fleet of RV’s is properly maintained, serviced, and ready for rental with minimal fleet down time

Rental Operations

• Manage any renter caused damages through claims resolution
• Have a flexible schedule and a service-oriented positive attitude to meet renters when their schedule permits (which likely includes occasional evenings and weekends)
• Ensure all RVs are in premium condition to minimize potential in trip rental issues
• Partner with goHomePort Customer Success team to coordinate all aspects of future rental bookings including pick up, check out, and delivery
• Deliver new renter orientation and key handoff
• Co-own with customer success key metrics for renter satisfaction, trip unit economics, and RV owner retention

Required Qualifications

• Great attitude, competent team player, and someone willing to work hard during our busy season
• Bachelor's degree in Operations or Business Administration, or relevant work experience
• Strong computer and tech skills with experience navigating CRM systems, Google, or Microsoft
• At least 5+ years in a related operations field
• Be a thought leader and stickler for scalable and repeatable process
• Track record of exceeding key operations metrics
• As the first team member in this market, you must have a willingness to do whatever needs to be done including supporting sales, marketing, and customer support as needed

Preferred Qualifications

• Sense of adventure, and can you see yourself owning an RV or renting one
• Prior operations experience in RV rental, car rental, equipment rental, or fleet management strongly preferred
• Some analytics chops, able to look at trends in the data that may help inform how we approach customer support

What we offer

• Discounts on RV rentals
• Career growth with increased scope of responsibility or geographic coverage
• On-going personal and career development
• The estimated starting salary for this role is $85,000 - $105,000 based on relevant experience
• This position is eligible for an annual discretionary bonus
• Unlimited PTO
• Autonomy to own the market and make decisions