Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Part-Time Curriculum/Standards Specialist
Recruited by BridgeWork Partners 7 months ago Address Dallas-Fort Worth Metroplex, United States
Spring Cypress Service - Customer Service Assistant - Part-Time
Recruited by H-E-B 8 months ago Address Spring, TX, United States
Spring Cypress Service - Service Rep - Part-Time
Recruited by H-E-B 8 months ago Address Spring, TX, United States
Client Support Specialist (Part Time/Weekends) (Remote)
Recruited by Roo 8 months ago Address , Austin $23 - $28 an hour
Customer Experience Guide - Part Time
Recruited by Patagonia, Inc 8 months ago Address , Seattle $25.25 - $27.25 an hour
Service Operations Support Coordinator (Part-Time)
Recruited by Pearson 8 months ago Address Austin, TX, United States
Part-Time Weekday Direct Care Worker
Recruited by BVT 8 months ago Address , Tyler
Customer Care Center Specialist
Recruited by Beneficial State Bank 8 months ago Address Portland, Oregon Metropolitan Area, United States
Bakery Specialist - Jvss02-Uvale/Wallisville - Part-Time
Recruited by HEB 8 months ago Address , Houston, 77049
Meat Market Specialist - Jvss03-Hwy 290/43Rd - Part-Time
Recruited by Joe V's Smart Shop 8 months ago Address , Houston, 77092
Customer Service Agent Part Time
Recruited by American Airlines 8 months ago Address , El Paso
* Austin 14 (Hwy183/Whitestone) Service - Checker - Part-Time
Recruited by H-E-B 8 months ago Address Cedar Park, TX, United States
Part-Time Remote Customer Service Advisor
Recruited by John Tyler Community College 8 months ago Address , Chester, 23831 $25 an hour
Part-Time Medical Billing / Coding Specialist
Recruited by Access Counseling Group 8 months ago Address , Frisco, 75033
Bakery Specialist - Jvss 08-Aldine Westfield/Fm1960 - Part-Time
Recruited by Joe V's Smart Shop 8 months ago Address , Houston, 77073
It Service Engineer (Part-Time)
Recruited by NextNav 8 months ago Address , Sunnyvale, 94086 $20 - $25 an hour
Part Time Associate Patient Care Coordinator - Remote In Brewer, Me
Recruited by Optum 8 months ago Address , Brewer, 04412
Part-Time Food Service Assistant *New Higher Wage*
Recruited by State of Nebraska 8 months ago Address , Bellevue, Ne $18.12 an hour
Customer Service Representative - Part-Time
Recruited by XPO 8 months ago Address , Braintree, 02184, Ma From $22.61 an hour
Direct Care Worker (Weekends)
Recruited by DePelchin Children's Center 8 months ago Address , , Tx
Direct Care Worker (Overnight Shift)
Recruited by DePelchin Children’s Center 8 months ago Address , La Porte, 77571, Tx $17 - $19 an hour
Part Time Data Entry & Customer Service (Typist) - Remote | Wfh
Recruited by Get.It Recruit - Administrative 8 months ago Address Houston, TX, United States
Part-Time Onsite Customer Care And Data Entry Specialist
Recruited by Catapult Health 9 months ago Address Addison, TX, United States
Cleveland Service - Customer Service Assistant - Part-Time
Recruited by H-E-B 9 months ago Address Cleveland, TX, United States
Houston 52 Service - Customer Service Assistant - Part-Time
Recruited by H-E-B 9 months ago Address Greater Houston, United States
Operations Coordinator (It), Part-Time
Recruited by Jungle Scout 9 months ago Address Austin, TX, United States
Facility Operations Assistant - Part Time
Recruited by Morada Senior Living 9 months ago Address Grand Prairie, TX, United States
Child Care Worker Jobs
Recruited by Mentoring Alliance 10 months ago Address Bullard, TX, United States
Part Time Operations Specialist
Recruited by Candor Expedite 10 months ago Address Plano, TX, United States
Customer Service Representative - Part Time
Recruited by City of Denton 10 months ago Address Denton, TX, United States

Customer Care Specialist (Part Time)

Company

Texas Regional Bank
Address , Mcallen, 78504, Tx
Employment type PART_TIME
Salary
Expires 2023-06-17
Posted at 1 year ago
Job Description
Position Summary
The Customer Care Specialist is primarily responsible for ensuring that the company’s customers who initiate contact with the customer care center receives a satisfactory level of service with their requests, questions and concerns. This includes processing service request and account updates, resolving or escalating complaints, and providing information regarding banking products, policies, online services, debit cards and customer accounts.
Principal Duties and Responsibilities
  • Answer incoming calls in a high volume call center environment; communicate directly and builds strong business relationships with customers, as well as internal and external service providers.
  • Provide timely and accurate customer service support such as processing service requests and account updates, resolving or escalating complaints and providing information regarding banking products, policies, online services, debit cards and customer accounts.
  • Meet individual and department performance objectives, standards and goals.
  • Actively identify appropriate opportunities to market additional bank products and effectively cross sells or refers customers to the appropriate sales staff.
  • Make outbound calls to customers related to the Bank’s overdraft protection service.
  • Make outbound calls to customers related to customers debit card transactions.
  • Maintain current working knowledge of the Bank’s policies, procedures, products and services; complies with banking and privacy laws and regulations.
  • Respond to requests submitted via email.
  • Follow up and process customer requests such as stop payments and address changes.
  • Support customers with any retail online banking questions and issues.
  • Support customers with questions and issues regarding Zelle, Digital Wallet and Transfer Now.
  • Ability to learn and adapt to new information and technology platforms.
  • Support customers with debit card inquires, including international debit card requests and debit card transaction denials.
  • Engage in projects and other activities during low call volume, such as reviewing zero balance account reports daily.
  • Provide support to all operations functions within central operations.
  • Complete appropriate call logs and/or call reports.
  • Ability to exercise discretion and handle sensitive and confidential issues.
  • Comply with federal and state regulations and all established bank policies and procedures.
  • Perform other duties as assigned.
Other Responsibilities
  • Must have excellent analysis, observation and decision making skills.
  • Provide strong, compassionate, and visible leadership to foster positive attitudes and trust among employees, customer, and prospects.
  • Other duties as assigned.
  • Comply with federal and state regulations as well as all established Bank policies and procedures.
  • Support and promote the Bank vision, mission and core values, organizational structure and policies and procedures.
  • Excellent interpersonal and communication skills are necessary for maintaining effective relationships with board members, officers, employees, and member of the business and civic community.
  • Individual should be able to work in high-pressure situations and a stressful atmosphere while remaining composed.
Qualifications, Education and Experience Requirements
  • Bilingual in English and Spanish.
  • Must be available to work a 40-hour work week with flexible work schedule. Able to work Saturday shift, if needed.
  • Must have good verbal and written communication skills to provide quality customer service.
  • Must have working knowledge of Excel, Word and 10-key. Experience with Microsoft Office preferred but not required.
  • Mental concentration is required to perform concurrent tasks and meet deadlines while tolerating frequent interruptions.
  • A self-starting individual who possesses a High School Diploma or G.E.D.
  • Texas Regional Bank is an Equal Opportunity Employer
  • Must be able to be physically present in the Bank to perform job duties.
  • Basic keyboarding, typing 40-50 wpm and knowledge of office equipment.
  • At least one year of work experience in the customer service field or previous financial institution experience preferred but not required.