Service Operations Support Coordinator (Part-Time)

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who push the boundaries of technology. We create seeds of learning that become the catalyst for the world’s innovations. Within the Pearson Virtual Schools (PVS) division we have reimagined K-12 education through our virtual school and curriculum offerings. Our schools, Connections Academy and Pearson Online Academy, provide a best-in-class online learning environment for K-12 students to acquire the skills and confidence they need to adapt and thrive in a changing world. We also support school districts with curriculum, teachers, and technology as they make the shift to online. The COVID-19 pandemic introduced significant disruption and transformation to the K-12 learning market. And as a result, our category has seen explosive growth and our business has experienced enormous increases in awareness and enrolments. This presents an incredible opportunity for our team to chart a ground-breaking path through this shifting environment to achieve continued success.

Summary

The Service Operations Support Coordinator is a member of the Academic Services Team, reporting to the Operations Lead. The Service Operations Support Coordinator supports a variety of tasks to enable business operations across service lines. Projects and responsibilities are determined by school year cycle needs.

Core Task / Responsibilities

• Supports vendor communication, contracts, and invoicing tasks, as needed
• Supports account creation and operational tasks for third-party systems and tools
• Works with established procedures to process Assistive Technology requests and Closed Captioning services (hardware, software, and physical course materials)
• Works with third-party vendors to support fulfillment processes - requesting quotes, requisitioning services, and ensuring timely, quality service is delivered to our customers
• Supports invoice auditing and governance process for third-party providers
• Supports projects to ensure the continued innovation and improvement of our service lines
• Supports reporting, import, and operational tasks within the Pearson Online Classroom and PCx platforms, PowerBI data platform, HubSpot, Coupa, and AgroDocs tools.
• Supports account creation and onboarding of new vendors and therapists providing related services
• Conducts research to support the fulfillment of specialized requests

Required Skills, Experience, And Competencies

• High School Diploma or equivalent required. College Degree preferred.
• Technologically proficient (especially with the use Microsoft Office Products)
• Strong research, organizational and issue management skills
• Good problem-solving skills, and the ability and willingness to work under pressure from time-to-time
• Strong time management skills and proven success in meeting multiple competing deadlines
• The ability to work well and remain focused in a team environment
• Demonstrate excellent interpersonal skills and the ability to manage simultaneous tasks.
• Excellent written and oral communication skills
• Ability and willingness to do detail-oriented work
• The ability to quickly learn new systems and basic platform functionality to fulfil job responsibilities

What To Expect From Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PROJECT/TEMPORARY WORKFORCE

Organization: Virtual Learning

Schedule: PARTTIME

Req ID: 12916

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