Operations Coordinator (It), Part-Time

At Jungle Scout, we are on a mission to empower entrepreneurs and brands to grow successful e-commerce businesses, and we provide the industry-leading data, powerful tools, and resources they need.
We’re growing and we are looking to add a part-time Operations Coordinator (IT) to our fast-paced and customer-oriented People Operations team.
This role oversees the day-to-day operations of our team’s internal IT needs as it relates to their computers and use of company software tools (ie. Slack, Google). While there are some areas in which technical knowledge is required, a strong operations professional will be able to quickly learn and apply the basics, and has the troubleshooting skills to resolve ad hoc issues. Our People Operations team (not IT professionals) currently oversee these day-to-day operations.
Location: We’re a remote-first company with our HQ in East Austin which is home to our hardware inventory. Because of this, we are looking for someone living near Austin, TX. This role is primarily remote, but weekly visits to our HQ for hardware management will be necessary.
Hours: 15 hours per week (M-F) between the hours of 11am-4pm CST
Interested in learning more? Let’s get into the details:
In the Operations Coordinator (IT) role, you will:
Hardware:

• Keep us secure. Partner with our Engineering Security team to ensure security alerts are resolved.
• Own the management of all company hardware (primarily laptops). You’ll physically manage our inventory, procure/retire devices as needed, and set up computers for team member use (setting up computers is a simple process you will be trained on).
• Maintain hardware fleet. Track device statuses in our device management software, review/adjust device profile settings as needed, and troubleshoot technical issues as they arise.

Software:

• Own the management of all company software (online SaaS tools like Google and Slack). From account settings to user management and streamlining how they work, you’ll own the administration and effectiveness of the internal software tools used across the organization.
• Relationship management. You’ll act as the operational point of contact for both internal and external stakeholders for many of our company’s most important tools.

Team Member Support:

• Day-to-Day Support. Support team members by resolving their day-to-day IT questions submitted via our internal ticket system.
• Training. Manage our IT training programs via our internal IT and security training tool.

Who you are:

• Initiative. You have impeccable drive and are determined to succeed! You proactively see things to help with before being asked and share ideas for improvements. You’re always up for helping and taking on new tasks and challenges.
• Learn Quickly. You pick up new ideas and processes quickly. You’re able to troubleshoot any type of question and know how to keep things moving even when you don’t know the answer.
• Attention to Detail. You spot the details most people miss. You think about processes and operations with a level of detail unmatched by others.
• General IT Savviness. You have experience setting up, managing, and troubleshooting company hardware and software. Most internal IT items are recurring and can be solved using an operational process - you're able to identify processes that can be created, implemented, and repeated.
• Empathetic. The team at Jungle Scout are your customers. You listen to understand, provide the ultimate service, and demonstrate kindness in all interactions.
• Multitasking. You’re a time management master and are known for being exceptionally organized. You’re able to handle something coming up on the fly while you already have a lengthy to-do list.

About Jungle Scout
Jungle Scout is the leading all-in-one platform for selling on Amazon, supporting more than $50 billion in annual Amazon revenue. Founded in 2015 as the first Amazon product research tool, Jungle Scout today features a full suite of best-in-class business management solutions and powerful market intelligence resources to help entrepreneurs and brands manage their e-commerce businesses. Jungle Scout is headquartered in Austin, Texas and supports 10 global Amazon marketplaces.
The Jungle Scout team is a group of smart, motivated, and fun-loving professionals working hard to help our customers achieve success. We have a remote-first culture with employees across the world as well as in our hub offices in Austin, TX and Vancouver, BC. We believe team members should have the opportunity to choose the work environment that works best for them, so we give our team members the option of working from home, at one of our hub offices, or from a co-working space.
Working at Jungle Scout
💥The BEST team.
💥Remote-first culture.
💥Access to Jungle Scout tools & experts.
💥Competitive compensation packages
💥Performance Bonus.
💥Flexible Vacation.
💥Comprehensive Health Benefits & Retirement Program.
💥A growth culture!
We prioritize Diversity, Equity, and Inclusion
At Jungle Scout, we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger.
Jungle Scout is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
All offers of employment at Jungle Scout are contingent upon clear results of a comprehensive background check. Background checks will be conducted on all final candidates prior to start date.