Part-Time Onsite Customer Care And Data Entry Specialist

At Catapult Health, we provide cutting edge preventive healthcare consultation experiences via our proprietary, patient-centric telehealth platform, across the United States. To support our expanding business, we are seeking three part-time team members to support our team, working from our Addison, TX office. Everyone on our team plays a critical part in delivering upon our mission. To be specific, our Data Entry / Customer Care Specialist's resolve patient inquiries through email, text and phone calls and perform high volume data entry of health information.

Additional Requirements:

Must be at least 18 years of age or over.

Position day and hour options include:

• Monday - Friday between 8am and 6pm or Saturday between 8am and 1pm
• Total work schedule 15-28 hours per week with a consistent schedule
• If you are in school or working around a school schedule, we can accommodate alternating work days as long as the schedule is consistent during the school year.

How you will make an impact:

• Track all activity in our tool, Zendesk.
• Protect patient privacy rights and maintain confidentiality of PHI in accordance to policy and procedure and HIPPA requirements.
• Ensure accuracy and completion of patient forms.
• Communicate with patients daily via phone, email, text and chat, often managing multiple tickets at the same time.
• Perform significant and accurate data entry of 25+ patient forms hourly, when assigned to data entry, while maintaining a monthly accuracy rate of 96% or above.
• As a rapidly growing organization, job responsibilities may be altered from time to time.
• Exude a positive, calm, cool and collected demeanor even in challenging situations.
• Embrace and share our customer centric mindset through daily interactions with our team members and patients.

What will you need to be successful:

• Strong sense of urgency / drive to be resourceful and excel.
• Exceptional data entry skills with a heavy volume of typing and accuracy required (alpha numeric)
• Exceptional written and verbal grammar and communication skills.
• Strong proficiency working with technology systems, including working knowledge of MS Word, Excel and Outlook.
• Strong organizational skills with an acute attention to detail.
• Experience handling confidential information and tasks with the utmost care and discretion.
• Requires standing, sitting at a computer, bending, talking and typing for extended periods of time during work hours.
• Proven experience with alphanumeric and 10-key data entry with exceptional accuracy and typing speed.
• An agile, self-starter mentality and the capacity to work in a faced paced, transforming environment.
• Bilingual English/Spanish a plus.
• Extraordinarily responsible and dependable.
• Minimum of High School Diploma or equivalent required.

Catapult Health’s Core Values are a way of life for our team members. They influence who we are and the decisions we make across the organization.

Do What’s Right: We lead by example. Our decisions are made with integrity, inclusion, dignity, and thoughtfulness.

Work Smart and Innovate: We are thought leaders with a knack for disruption. Challenging the status quo is the name of our game.

Be Professional: We interact with poise and awareness, fostering a culture of respectful and inclusive encounters.

Always Empower: We rise by helping others maximize their potential and hold ourselves accountable to being our best.

Care and Serve: We are a mission-driven business with mission-driven team members. Cultivating relationships and helping others is at the core of what we do.

• Competitive compensation with annual merit increases
• Employee Assistance and Engagement Platform available to team members and their immediate household family members!
• Above all, join us because of our team. We are a fantastically innovative, diverse, and enthusiastic team that is passionate about making meaningful contributions toward our shared purpose: Empowering individuals to improve their health!

Catapult Health is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU..