Customer Care Professional Jobs

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. In this role, you will be responsible for delivering exceptional service to our valued customers, resolving inquiries, and ensuring a positive customer experience.

Responsibilities:

• Process orders, returns, and exchanges accurately and efficiently.
• Collaborate with other team members and departments to resolve complex customer inquiries.
• Document and maintain accurate records of customer interactions and transactions in our CRM system.
• Maintain thorough knowledge of our products/services to effectively address customer questions and concerns.
• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Handle customer complaints and resolve issues to the customer's satisfaction.
• Identify and assess customer needs to provide appropriate solutions and recommendations.
• Continuously strive to improve customer service processes and procedures.

Requirements:

• Ability to work well in a team-oriented, fast-paced environment.
• Previous experience in a customer service role is preferred.
• Previous experience in the hearing industry highly preferred.
• Proficient computer skills and experience using CRM systems.
• Strong problem-solving and decision-making abilities.
• Flexibility to work evenings for meetings.
• Excellent communication skills, both written and verbal.
• Patience and empathy when dealing with customers.

To apply for this position, please submit your resume and a cover letter highlighting your customer service experience and why you would be a great fit for our team.