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Customer Accounts Specialist Jobs
Company | Ensemble Health Partners |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-06-09 |
Posted at | 11 months ago |
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity:
The Customer Account Specialist performs Self Pay collection and customer service activities across the Revenue Cycle. Primary functions exist to facilitate recovery or resolution of patient balances while maintaining a high level of customer service via handling phone calls with patients.
Essential Job Functions:
Join An Award-winning Company
Three-time winner of “Best in KLAS” 2020-2022
2022 Top Workplaces Healthcare Industry Award
2022 Top Workplaces USA Award
2022 Top Workplaces Culture Excellence Awards
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].
EEOC – Know Your Rights
FMLA Rights - English
La FMLA Español
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity:
The Customer Account Specialist performs Self Pay collection and customer service activities across the Revenue Cycle. Primary functions exist to facilitate recovery or resolution of patient balances while maintaining a high level of customer service via handling phone calls with patients.
Essential Job Functions:
- Coordinate with other Revenue Cycle departments as necessary to answer and resolve patient inquiries
- Accept payments and negotiate payment plans
- Answer patient questions regarding statements
- Outbound collection calls
- Maintain a superior level of Customer Service
- Meet collection goals as set by department leadership
- Gain proficiency in multiple systems to facilitate work
- Less than 1 year
- High School Diploma, GED, or Equivalent Experience
- Ensemble associate to obtain CRCR certification within 9 months of hire.
Join An Award-winning Company
Three-time winner of “Best in KLAS” 2020-2022
2022 Top Workplaces Healthcare Industry Award
2022 Top Workplaces USA Award
2022 Top Workplaces Culture Excellence Awards
- Purpose + Values
- Innovation
- Work-Life Flexibility
- Leadership
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].
EEOC – Know Your Rights
FMLA Rights - English
La FMLA Español
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