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Crm Administrator Jobs

Company

Crescent Electric Supply Company
Address ,
Employment type FULL_TIME
Salary
Expires 2023-06-11
Posted at 1 year ago
Job Description
As the CRM Administrator at Crescent Electric, you will maintain the CRM systems. In this role, you will monitor end-user usage of the system, perform daily administrative and user support tasks, and help solve business problems. You will partner with product owners to define system requirements, and build, configure, and automate technology solutions to deliver business value
PRIMARY DUTIES:
  • Serve as a system administrator collaborating with the product owner, handling basic administrative functions, including user account maintenance (profiles, roles, public groups, share settings), workflows, and other routine tasks.
  • Responsible for day-to-day end-user support of CRM and added applications including Salesforce development work, troubleshooting, and bug fix resolution.
  • Document, map, and automate existing processes, integrations, and workflows.
  • Adhere to a change control and release management process.
  • Work with the product owner to gather requirements and create reports and dashboards, as needed.
  • Support CRM configuration changes, such as validation rules, page layouts, fields, processes, and workflows that drive internal efficiencies.
  • Assist in maintaining data integrity, implementing rules, and automation as needed and through data cleansing, de-duplication, and record merging.
  • Manage the Salesforce data feeds and other integrations within the CRM platform.
  • Assist product owner on basic Salesforce training related to day-to-day support.
  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, Optimizer, and Testing/QA where needed.

SKILLS:
  • Ability to be goal oriented and focused on optimization while still managing daily activities.
  • Understanding of basic triggers/Apex code knowledge.
  • Proactive problem solver with the ability to successfully manage multiple projects simultaneously and set priorities.
  • Excellent communication and organizational skills, time management, and attention to detail.
  • Ability to collaborate with multiple teams and individuals including internal stakeholders.
  • Ability to perform Information Technology planning, organization, and development.
  • Ability to be on call in response to system issues that might interrupt system operation during the scheduled system availability commitment.
  • High level of technological literacy, with an acumen for quickly learning new technologies.
  • High level of proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
QUALIFICATIONS
  • 2+ years of experience working in a marketing and/or sales administration capacity which has contributed to an understanding of sales and marketing best practices and automation.
  • 3+ years of experience working with a CRM system.
  • Valid Driver's License with the ability to travel up to 10% of the time with overnight stays.
  • Bachelor’s Degree in Computer Science or related field; or 4 years of relevant experience; or equivalent combination of education and experience.
  • 2+ years of experience in a customer focused role.
#LI-CECE
#LI-REMOTE
#earlycareers
Total Rewards and Benefits
Crescent Electric's compensation package includes an array of top-tier benefit options, including:
  • Excused Absence time off and Paid Time Off (PTO).
  • Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods.
  • Company-paid holidays.
  • Eligibility: Employees are eligible for health, dental, vision, and life insurance benefits on the first of the month following 30 days of employment. Employees who are 21 years of age or older will be automatically enrolled in the company’s 401(k) plan once they achieve 90 days of employment.
  • Other benefits for which you may be eligible includes supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage.
  • Eligibility for health, and dental, vision coverage, 401(k) plan, and flexible spending accounts, subject to plan terms.
Family Owned. Culture of Quality. Opportunities to Advance.
Crescent is transforming and we are on a mission to power the communities we serve through teamwork and relentless customer focus. We have a vision of uncompromising teamwork committed to becoming the industry leader for our employees, suppliers, and shareholders. At Crescent, you will have the opportunity to develop professionally, grow personally and have the flexibility to balance your life's priorities. Let's serve together. Let's power our communities together. Let's become THE industry leaders...together.
Crescent Electric Supply is proudly an Equal Opportunity Employer. Crescent Electric Supply does not discriminate on the basis of age, color, race, national origin, gender, religion, marital status, disability, veteran, military status, sexual identity or expression, sexual orientation, or any other basis prohibited by local, state, or federal law. Veterans and military spouses are highly encouraged to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served. Candidates are subject to pre-employment assessments, Motor Vehicle Record review, criminal background checks, references check, and a post-offer drug screen.