Contract: Social Media Specialist, Operations

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world.

Work/Project Scope:

• Track and report on trends and cultural moments, pitching ideas to keep our social channels relevant to the Internet landscape and our customer’s mindset
• Own the editorial calendar, overseeing scheduling & publishing content across all social channels for content.
• Support and ownership of always-on-channel documents including monthly, and quarterly decks and contribution to cross-functional social team documents.
• Work closely with other marketing channel owners to deliver assets in a timely and organized fashion
• Content creation specifically text-based polls and questions.
• Support in the development of social first briefs and deliverables grids for creative teams based on program strategy, social media & audience insights.
• Identify social media content for paid amplification
• Support SMM’s with creative reviews, content + copy creation were relevant
• Ideate social content and provide input and ideas that help move the brand forward in social
• Optimize social scheduling over time based on best times and any algorithm changes, sharing back-testing opportunities
• Support on social media communication plans for brand activations including ownership of the social media calendar. Understand social posting pacing based on business plans and trends.
• Support on monthly and quarterly social media reporting, providing insights and implications about content performance, consumer audience/ behaviors on social, competitor insights & best in class industry examples which further help drive brand social media strategy and increase engagement

Must Haves (Required Skills):

• Skilled in Asana.
• Skilled in paid advertising across all platforms (Facebook, Instagram, TikTok, Twitter).
• Skilled in Sprinklr (Publishing, Listening, Reporting).
• Able to support West Coast hours (PST)
• Works well cross-functionally.
• Skilled in Social Media content creation and publishing.

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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