Computer Support Associate (Long Term Contract , Entry Level , Recent Grad Ok)

"ALL our jobs are US based and candidates must be in the US with valid US Work Authorization. Please apply on our website directly." 60 months contract

First Shift Position

• Knowledge of computing and networking concepts and fundamentals
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.Job Requirements:
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Metatarsals are required on the first dayJob Duties:
• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Responsible for effective e-mail communications and ability to create and maintain basicdocuments/records: TYPICAL EXAMPLES: contact lists process logs problem incidence reports customer information updates – exterior ship orders inventory, maintenance or other service recordshandling standard facilities administration requests
• 1 year or more IT experience preferred, but recent college graduates will be considered
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• OT is possible