Register
Recruit Create CV

Contact Center Customer Service Representative Jobs

Customer Service Manager (Contact Center)
By Fanatics, Inc. At United States
Bachelor's degree in business administration, management, or a related field. An equivalent combination of education and experience may be considered.
Conduct regular training and development programs for customer service representatives to enhance their product knowledge, communication skills, and problem-solving abilities.
Excellent leadership and people management skills, with a track record of effectively managing and developing high-performing teams.
Oversee the implementation and utilization of customer service technologies and tools to optimize efficiency and improve the customer experience.
Knowledge of trading cards, sports collectables and memorabilia is strongly preferred, but not required.
Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, team members, and stakeholders at all levels.
Sales & Amp; Service Representative - Customer Care Center
By PNC At Pittsburgh, PA, United States
Higher in range – Experience and skills add value above typical requirements of the role
Lower in range – Building skills and experience in the job
– Experience and skills align with proficiency in the role
Refers applicable products and services. Recommends appropriate solutions. Follows defined treatments and/or employs active listening skills to present alternative solutions.
Documents customer interactions and thoroughly completes service requests to minimize customer effort or additional action.
Compensation Range may vary based on Geographic Location
Customer Contact Center Representative Remote
By Voya Financial At , Remote $20 an hour
College Degree and 1+ year of customer service experience
Or, in lieu of degree, 3+ years customer service experience
Experience in the Financial Service industry is a bonus but not required
At Voya, we pay competitive base salaries based on experience and reward performance with a monthly incentive program
Paid Training, and Full Benefits with no waiting period; Monday – Friday Only, Referral bonuses, Performance Incentives
Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
Contact Center Representative Jobs
By LQ Digital At , Albuquerque, 87102 $15 an hour
A typical day’s responsibilities include:
· Experience working with computers.
· Previous call center or customer service experience.
Albuquerque, NM 87102: Reliably commute or planning to relocate before starting work (Required)
New Call Center in Albuquerque!
You will be a great fit with our team if you are:
Digital Service Representative - Contact Cent
By Sun Community Federal Credit U At , El Centro, 92243 $19.00 - $31.50 an hour
Education/Certification: High school graduate or equivalent, some college preferred.
Required Knowledge: Knowledge and ability to provide extraordinary member services.
Solid math and bookkeeping skills.
Experience Required: One to three years of experience as a Member Service Representative I.
Ensures member’s online account or loan application information is complete and accurate.
Actively and professionally cross sells Credit Union services and products while building member financial relationships.
Contact Center Representative Jobs
By Electriq Power At West Palm Beach, FL, United States
Proven experience in data entry and call center operations preferred
Stay updated on product knowledge, industry trends, and best practices in customer service.
High school diploma or GED additional education is a plus.
Proficiency in using CRM software and data entry tools.
Excellent communication skills, both verbal and written.
Strong attention to detail and accuracy in data entry.
Hr Contact Center Representative
By OneSource Virtual At , Remote
Effective communication skills via telephone, email and in-person
Assumes other duties as assigned by Manager
Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace
Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
Analytical skills; strong research and follow up skills
Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues
Contact Representative Jobs
By US Defense Finance and Accounting Service At , Cleveland, 44199, Oh $35,194 - $51,193 a year
Equivalent combinations of education and experience may be used to substitute for the specialized experience requirement.
If you are relying on your education to meet qualification requirements:
GS-04 Substitution of Education for Experience
GS-05 Substitution of Education for Experience:
Telework availability will be based upon the mission requirements and supervisory determination.
Travel requirement is 25% OR LESS.
Best Contact Center Representative, Tier Ii
By State of North Carolina At Raleigh, NC, United States
Minimum Education And Experience Requirements
Effective interpersonal skills and the ability to communicate clearly, in both written and verbal formats
Experience in utilizing the OSC HR/Payroll System
Ability to use common office equipment
Courteous with strong customer service orientation
Ability to prioritize multiple tasks and perform under deadlines
Employee Customer Service Center Representative
By University of Maryland Medical System At Linthicum, MD, United States
Communicates HR, Benefits, or Payroll objectives, policies, procedures, and government regulations.
Completes simple HR, Benefits, or Payroll related transactions.
One (1) year of experience in a call-center, or customer service related employment required
In-depth technical and administrative knowledge of work area and function
Recognized as a resource within function for problem solving capabilities
Strong communication skills at all levels – including written and oral
Customer Service Manager - Contact Center
By Ferguson Enterprises At United States
A minimum of 5 years work experience in a contact center or customer service management role preferred
A bachelor's degree in business administration, management, or a related field. Advanced degrees or certifications in contact center management preferred
Develop training programs to enhance agents' skills and knowledge.
Participating in leadership meetings with management team as a representative for associate concerns, progress, policies, and guidelines
Familiarity with contact center technologies, customer relationship management (CRM) systems, and call center operations. Proficiency in using reporting and analytics
Strong written and verbal communication skills with ability to communicate across all levels of the organization
Customer Service Center - Contact Center
By WesBanco At Bowie, MD, United States

This position works a schedule of 10:30am to 7:00pm Monday through Friday

Customer Contact Center Manager
By Voya Financial At United States
Accountable for ensuring team and department goals are met while demonstrating knowledge and skill in a Continuous Improvement environment.
Responsible for hiring, development and performance management of staff. Conducts performance reviews with all staff. Makes compensation decisions.
Manage day to day operations of Customer Contact Center function.
BA degree or equivalent work experience
3 -5 years of leadership experience
Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
Contact Center Customer Care Supervisor
By HomeSafe Alliance At Colorado Springs, CO, United States
QUALIFICATIONS AND SKILLS REQUIREMENTS** :
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
Note** : This position is fully remote / work from home. HomeSafe will supply appropriate need equipment. Employee provided
May perform other related duties and responsibilities as assigned and/or required
Contact Center Customer Care Supervisor
By HomeSafe Alliance At St Paul, MN, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
May perform other related duties and responsibilities as assigned and/or required
Undergraduate degree or equivalent experience in lieu of degree.
3+ years minimum supervisory/leadership experience in a call/contact center environment.
Contact Center Customer Care Supervisor
By HomeSafe Alliance At Oklahoma City Metropolitan Area, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
May perform other related duties and responsibilities as assigned and/or required
Undergraduate degree or equivalent experience in lieu of degree.
3+ years minimum supervisory/leadership experience in a call/contact center environment.
Contact Center Customer Care Supervisor
By HomeSafe Alliance At Albany, NY, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
May perform other related duties and responsibilities as assigned and/or required
Undergraduate degree or equivalent experience in lieu of degree.
3+ years minimum supervisory/leadership experience in a call/contact center environment.
Contact Center Customer Care Supervisor
By HomeSafe Alliance At Columbus, OH, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
May perform other related duties and responsibilities as assigned and/or required
Undergraduate degree or equivalent experience in lieu of degree.
3+ years minimum supervisory/leadership experience in a call/contact center environment.
Contact Center Customer Care Supervisor
By HomeSafe Alliance At Greater Indianapolis, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
May perform other related duties and responsibilities as assigned and/or required
Undergraduate degree or equivalent experience in lieu of degree.
3+ years minimum supervisory/leadership experience in a call/contact center environment.
Contact Center Customer Care Supervisor
By HomeSafe Alliance At Wyoming, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
May perform other related duties and responsibilities as assigned and/or required
Undergraduate degree or equivalent experience in lieu of degree.
3+ years minimum supervisory/leadership experience in a call/contact center environment.

Are you looking for an exciting new opportunity to use your customer service skills? We are looking for a Contact Center Customer Service Representative to join our team and provide exceptional service to our customers. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information. If you are a customer service professional with excellent communication skills, we want to hear from you!

A Contact Center Customer Service Representative is responsible for providing customer service and support to customers through phone, email, and chat. They are responsible for responding to customer inquiries, resolving customer complaints, and providing information about products and services.

What is Contact Center Customer Service Representative Job Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
• Knowledge of customer service software and systems
• Knowledge of customer service principles and practices

What is Contact Center Customer Service Representative Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software and systems
• Proficiency in Microsoft Office

What is Contact Center Customer Service Representative Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices

What is Contact Center Customer Service Representative Job Experience?

• Previous customer service experience
• Experience in a call center environment
• Experience with customer service software and systems

What is Contact Center Customer Service Representative Job Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and provide information about products and services
• Provide accurate, valid, and complete information by using the right methods/tools
• Follow communication procedures, guidelines, and policies
• Maintain customer records by updating account information
• Identify and escalate priority issues
• Follow up with customers to ensure their issues are resolved