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Contact Center Quality Representative Jobs

Contact Center Representative (Hybrid - Part-Time 20 Hours/Week), Retail Banking Operations
By HomeStreet Bank At , Federal Way, 98003 $20.14 - $28.17 an hour
6 months customer service experience.
Exceptional verbal and written communication skills, customer service skills, and the ability to analyze, organize, and present information.
Strong interpersonal skills to fully identify the need and resolve while minimizing client effort.
Basic computer navigation and keyboarding skills, including the ability to multi-task and navigate between multiple systems.
Excellent organizational skills, attention to detail and ability to prioritize and follow-up in a timely manner.
Benefits worth writing home about:
Contact Center Quality Assurance Analyst
By Northwest At , Buffalo, 14221
Work with supervisors and management to drive improvement within and across the Contact Center to ensure a consistent client experience
Perform call monitoring and provide trend data to management team
Provide feedback to contact center supervisors and management
Identify and report technical/contact center issues to appropriate IT group and/or Contact Center management
Strive to improve the customer experience
Analyze data and make decisions on where to focus client experience improvement efforts
Contact Center Representative, Retail Banking Operations
By HomeStreet Bank At , Federal Way, 98003 $20.14 - $28.17 an hour
6 months customer service experience.
Exceptional verbal and written communication skills, customer service skills, and the ability to analyze, organize, and present information.
Strong interpersonal skills to fully identify the need and resolve while minimizing client effort.
Basic computer navigation and keyboarding skills, including the ability to multi-task and navigate between multiple systems.
Excellent organizational skills, attention to detail and ability to prioritize and follow-up in a timely manner.
Benefits worth writing home about:
Scheduling Representative - Contact & Call Center
By WakeMed At , Raleigh

About WakeMed: Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our ...

Customer Contact Center Representative Remote
By Voya Financial At , Remote $20 an hour
College Degree and 1+ year of customer service experience
Or, in lieu of degree, 3+ years customer service experience
Experience in the Financial Service industry is a bonus but not required
At Voya, we pay competitive base salaries based on experience and reward performance with a monthly incentive program
Paid Training, and Full Benefits with no waiting period; Monday – Friday Only, Referral bonuses, Performance Incentives
Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
Contact Center Representative Jobs
By LQ Digital At , Albuquerque, 87102 $15 an hour
A typical day’s responsibilities include:
· Experience working with computers.
· Previous call center or customer service experience.
Albuquerque, NM 87102: Reliably commute or planning to relocate before starting work (Required)
New Call Center in Albuquerque!
You will be a great fit with our team if you are:
Digital Service Representative - Contact Cent
By Sun Community Federal Credit U At , El Centro, 92243 $19.00 - $31.50 an hour
Education/Certification: High school graduate or equivalent, some college preferred.
Required Knowledge: Knowledge and ability to provide extraordinary member services.
Solid math and bookkeeping skills.
Experience Required: One to three years of experience as a Member Service Representative I.
Ensures member’s online account or loan application information is complete and accurate.
Actively and professionally cross sells Credit Union services and products while building member financial relationships.
Contact Center Representative - Remote
By Matrix Medical Network At , Atlanta, 30313 $17 an hour
Explain the benefits of health risk assessments and overcome objections
Experience in a metrics driven environment, Key performance goals (Attendance, ACW, Utilization, Schedule Adherence, Assessments scheduled per hour, Call Quality, etc.).
Strong typing and computer navigation skills
Demonstrated ability to explain/educate on the benefits of a service or program and overcome objections to participation
1 years recent consecutive call center experience required
High volume Outbound call center experience
Contact Center Representative Jobs
By Electriq Power At West Palm Beach, FL, United States
Proven experience in data entry and call center operations preferred
Stay updated on product knowledge, industry trends, and best practices in customer service.
High school diploma or GED additional education is a plus.
Proficiency in using CRM software and data entry tools.
Excellent communication skills, both verbal and written.
Strong attention to detail and accuracy in data entry.
Hr Contact Center Representative
By OneSource Virtual At , Remote
Effective communication skills via telephone, email and in-person
Assumes other duties as assigned by Manager
Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace
Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
Analytical skills; strong research and follow up skills
Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues
Remote Pharmaceutical Contact Center Representative
By Inizio Engage At , Remote
Exhibit effective communication and tele-management skills.
Enroll participants in educational seminars
Possess effective organizational skills, including working with multiple projects simultaneously.
Customer service or equivalent work related experience is preferred
Excellent verbal, written and listening communication skills
Pre-screen potential volunteers for enrollment into clinical/medical research trials
Contact Representative Jobs
By US Defense Finance and Accounting Service At , Cleveland, 44199, Oh $35,194 - $51,193 a year
Equivalent combinations of education and experience may be used to substitute for the specialized experience requirement.
If you are relying on your education to meet qualification requirements:
GS-04 Substitution of Education for Experience
GS-05 Substitution of Education for Experience:
Telework availability will be based upon the mission requirements and supervisory determination.
Travel requirement is 25% OR LESS.
Best Contact Center Representative, Tier Ii
By State of North Carolina At Raleigh, NC, United States
Minimum Education And Experience Requirements
Effective interpersonal skills and the ability to communicate clearly, in both written and verbal formats
Experience in utilizing the OSC HR/Payroll System
Ability to use common office equipment
Courteous with strong customer service orientation
Ability to prioritize multiple tasks and perform under deadlines
Contact Center Quality Analyst
By Hackensack Meridian Health At , Edison, 08837, Nj
Education, Knowledge, Skills and Abilities Required
Education, Knowledge, Skills and Abilities Preferred
Must have good time management skills.
Manage a roster of agents to meet quality monitoring requirements; daily, weekly and/or monthly.
Associate's Degree in a Business, Healthcare, Psychology or Related Field preferred or equivalent education and/or experience.
Minimum of 3 years of call center experience OR current Patient Access Center team member
Contact Center Representative - Human Resources Services
By Brazen Inspired At United States

Brazen Inspired serves one demographic — and one only: those seeking employment —— But not just any employment, their dream jobs! How do we do this, you ask? Well, we offer a program which ...

Contact Center Specialist - Quality Assurance
By QuinStreet At United States
Knowledge of Customer Relationship Management (CRM) systems is beneficial.
Utilize your in-depth knowledge of client-specific call and product requirements to prepare comprehensive reports.
Provide valuable feedback to management to drive quality and operational improvements within the contact center.
Monitor and analyze customer calls to identify areas of improvement in terms of homeowner satisfaction, agent performance, and client requirements.
Efficiently manage and prioritize daily tasks based on business needs and goals.
At least 6 months of previous experience in customer service and contact center roles.
Contact Center Quality Assurance Analyst, Entry Level - Remote
By Talentify.io At United States
Desired Knowledge, Skills And Abilities
Knowledge of and experience with contact recording systems
Ability to effectively communicate orally and in writing with co-workers and management team
Minimum of six months contact center agent experience
Minimum of one year contact center quality monitoring experience preferred
Provide unbiased and accurate scoring according to approved criteria definitions, quality standards, knowledgebase, and standard operating procedures (SOPs)
Contact Center Quality Auditor
By HomeSafe Alliance At Atlanta, GA, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Auditor
By HomeSafe Alliance At Juneau, AK, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Quality Auditor
By HomeSafe Alliance At Colorado Springs, CO, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.