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Member Contact Center Call Agent Jobs

Vp, Member Service Contact Center
By Korn Ferry At Sacramento, CA, United States
Remain current on service delivery trends in Contact Centers and recommend proactive strategies for effective contact center volume trend management.
Provide and continually evolve meaningful reporting on call center performance to Executive Management.
Communicate results of sales referrals, service levels and operational impacts to management as appropriate or requested.
Provide effective leadership to employees and conduct manager evaluations.
Named "Best-in-State" Employer by Forbes for second consecutive year and counting.
Proactively research, develop, and implement strategic initiatives to achieve maximum member satisfaction.
Contact Center Agent Jobs
By Simpluris, Inc. At Oviedo, FL, United States
Excellent written and verbal communication skills
Contact center agent or other contact center experience is preferred
Experience We Need From You...
Answer inbound calls dealing with a variety of questions and issues on a diverse portfolio
Reply to inbound emails dealing with a variety of questions and issue on a diverse portfolio
Process escalations ensuring to collaborate with necessary parties to get the right response
Member Contact Center Sales Associates - Part-Time
By AAA Club Alliance At , Tulsa, 74104 $15 - $17 an hour
Child & Family care benefit
Be pleasant, professional, and have a smile in your voice when speaking on the phone (excellent communications skills)
(2-5) years of sales and customer service experience
What We Can Offer You:
$15.00 - $17.00 base pay hourly rate; plus Monthly commission plan (Average earnings are $350 - $500 based on individual performance)
AAA provides all computer equipment needed to perform the job
Contact Center Associate - Authorizations Agent - 100% Remote
By Frontdoor At , Nashville, 37230, Tn $16 - $17 an hour

Overview Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service ...

Contact Center Agent Jobs
By Capillary Technologies At United States
2. Excellent communication and interpersonal skills
· Experience using Windows based packages (Word , Excel)
· Experience of using the Internet
5. Able to retain knowledge and understand multiple process
Clients listening in when visiting)
Categorise your job into 3-5 main areas of accountability. Divide these into steps explaining the main activities.
Member Contact Center, Manchester, Nh
By St. Mary's Bank At Manchester, NH, United States
One year experience as a customer service representative with a financial institution
Knowledge of deposit and loan products to include proven track record in consumer loan origination, sales and member service
Good analytical and problem solving skills
Achieving deposit and loan production goals as measured by sales reports;
Maintaining loan and deposit account relationships be meeting and exceeding member expectations as measured in member feedback and satisfaction surveys;
Processing transactions while adhering to balancing guidelines as measured by production reports;
Contact & Command Center Analyst - Call Center - Part-Time - 29 Hours
By Whataburger At San Antonio, TX, United States
Experience and/or education in Windows OS, service management software, e-mail, voicemail, internet/intranet, cell phones, desktop support, preferred
HDI-Support Center Team Lead; HDI-Knowledge Centered Support; CompTIA Security+; MCP; CCNA or other related certification is a plus
Must be able to work the normal business hours as set by management for the team that Family Member supports
Develops and refines the Contact Center’s Knowledge Base, Work Instructions and Standard Operating Procedures related to all technical issues and technology.
Assumes additional responsibilities as assigned
High school diploma/GED equivalent or equivalent work experience
Contact Center Rn – Call Center
By Memorial Hospital of South Bend At Springfield, IL, United States

CONTACT CENTER RN – CALL CENTER Marietta Memorial Hospital, 401 Matthew Street, Marietta, Ohio, United States of America Req #4623 Monday, July 10, 2023 Status: Flex Time – 48 hours Hours: 9a-5p, ...

Comic Artist Agent Or Contact Agent
By Butxido Entertainment At United States
Knowledge of comic narrative language and the industry at large.
Taking care of the artists in your agency through constant communication.
Provide legal advice to your represented artists by reviewing contracts.
Act as an artistic interpreter, translating what editors want from them.
Send their samples, communicate with the editors and even meet them at events.
A desire to understand and support artists.
Contact Center Assistent - Member Counseling (Remote)
By Virginia Retirement System At United States
Responds accurately to a variety of questions, inquiries, and requests related to plans, benefits, and retirement processes via phone.
Professional verbal and written communication skills.
The ability to multi-task, set priorities and manage time effectively.
Liaises as necessary with other departments to provide all relevant information and detail to members and retirees.
Conducts research and make follow-up phone calls as necessary.
Provides assistance with online access to MyVRS, troubleshooting technical issues that arise.
Deputy Director Of Contact Call Center
By Equus Workforce Solutions At Houston, TX, United States
Minimum five years of Call Center/Contact Center management experience
Measurable experience in managing and growing profitable satisfied accounts and/or relevant account management experience.
Effective leadership and analytical skills including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities.
Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations.
Computer Skills: Microsoft Outlook and Word, knowledge of Ring Central contact center technology a plus
Manages and expands client and coworker relationships.
Contact Center Agent Jobs
By Hussmann At Bridgeton, MO, United States
Handle inbound calls from customers or technicians 24/7/365. Able to dispatch when necessary.
Handle follow up and escalation of service calls when applicable
During non-business hours, weekends, and holidays monitor and dispatch service calls to technicians using the on-call application, and escalating when necessary.
Contact Center Agent Jobs
By Hussmann At Greater St. Louis, United States
Our organization offers benefits that are the best fit for you at every stage of your career:
Handle inbound calls from customers or technicians 24/7/365. Able to dispatch when necessary
Handle follow up and escalation of service calls when applicable
During non-business hours, weekends, and holidays monitor and dispatch service calls to technicians using the on-call application, and escalating when necessary
**You will be eligible for a hybrid work schedule**
Member Contact Center Consultant
By Connexus Credit Union At , Remote
Ability to help members achieve their personal financial objectives by anticipating their needs through active listening skills and product education
Connexus offers an Amazing Benefits package:
Ability to remain composed under pressure and provide a positive customer service experience
1+ years experience in a call center environment is required
Prior banking and/or financial industry experience strongly preferred
20 days of paid time off and 7 paid holidays
Contact Center Associate - Authorizations Agent - 100% Remote
By Frontdoor At , Atlanta, 30309, Ga $16 - $17 an hour

Overview Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service ...

Supervisor - Contact Center Call/Referral
By EvergreenHealth At , Kirkland, 98034, Wa $33.40 - $55.02 an hour
License, Certification, Education or Experience:
Associate’s degree or equivalent combination of education and experience
Knowledge of Cisco Call Manager system
Ability to manage multiple priorities and direct activities
Demonstrates problem-solving skills and deals with new situations with flexibility and creativity
Effective customer service and staff development skills
Member Contact Center Manager
By Freedom Credit Union At , Springfield, 01104, Ma
Five to ten years of similar or related experience, including time spent in preparatory management positions.
Prepares and manages the planning and accounting budget for the department. Prepares reports for management as required.
Manages the daily operations of the Call Center including electronic services – online banking, mobile banking and telephone banking.
Manages other projects and duties as assigned.
A college degree preferred but experience may substitute with appropriate experience.
Responsible for meeting department’s service and sales goals.
Member Services Agent (Call Center Representative)
By Southern Scripts At , Owings Mills, 21117, Md
Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Member Services Agent. This is a remote position.
Our benefits package is designed to keep our employees happy and healthy – physically, mentally and financially.
Keep detailed records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Follow-up to ensure that appropriate changes were made to resolve customers' problems.
Member Advocate (Phone Banker) - Call Center - Oak Grove/Milwaukie
By Embold Credit Union At , Oak Grove, 97267, Or $20 - $25 an hour
Demonstrates proficiency and knowledge about technology with the ability to quickly learn and access products through banking core systems.
Connecting and chatting with members via Call Center operations and using Credit Union technology including phone systems, online chat, and email.
Researching and resolving fundamental member inquiries about member accounts, and loan applications, verifying transactions, and examining documents.
Have fun in this fast-paced environment.
Learn more about working at Embold here: http://bit.ly/clackamas-youtube
Expand your career and join the Embold Credit Union Team!
Contact Center Associate - Authorizations Agent - 100% Remote
By Frontdoor, Inc. At Nashville, TN, United States
Knowledge of how to read a contract
Knowledge of business unit policies and procedures
Computer skills (Microsoft Word, Excel, Outlook)
Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.
Responsible for authorizing repair/replacement of covered systems or appliances.
Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.

Are you looking for a job that allows you to help people and make a difference? Join our Member Contact Center team as a Call Agent and be the voice of our company! You will be the first point of contact for our members and provide them with the best customer service experience. With your excellent communication skills, you will be able to resolve their issues quickly and efficiently. If you are looking for a rewarding job that allows you to make a difference, this is the perfect opportunity for you!

Overview Member Contact Center Call Agent is responsible for providing customer service and support to members of a company or organization. They are responsible for answering incoming calls, responding to inquiries, and resolving customer issues. Detailed Job Description Member Contact Center Call Agents are responsible for providing customer service and support to members of a company or organization. They are responsible for answering incoming calls, responding to inquiries, and resolving customer issues. They must have excellent communication skills, be able to multitask, and have a strong customer service orientation. They must also be able to work in a fast-paced environment and have the ability to think quickly and make decisions. Job Skills Required
• Excellent communication skills
• Ability to multitask
• Strong customer service orientation
• Ability to work in a fast-paced environment
• Ability to think quickly and make decisions
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems
• Knowledge of company products and services
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Ability to type at least 40 words per minute
• Ability to work in a team environment
• Ability to work flexible hours
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems
• Knowledge of company products and services
Job Experience
• Previous customer service experience
Job Responsibilities
• Answer incoming calls and respond to inquiries
• Resolve customer issues in a timely manner
• Provide accurate information about products and services
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction
• Follow company policies and procedures
• Monitor customer feedback and provide feedback to management