Register
Recruit Create CV

Contact Center Service Agent Jobs

Vp, Member Service Contact Center
By Korn Ferry At Sacramento, CA, United States
Remain current on service delivery trends in Contact Centers and recommend proactive strategies for effective contact center volume trend management.
Provide and continually evolve meaningful reporting on call center performance to Executive Management.
Communicate results of sales referrals, service levels and operational impacts to management as appropriate or requested.
Provide effective leadership to employees and conduct manager evaluations.
Named "Best-in-State" Employer by Forbes for second consecutive year and counting.
Proactively research, develop, and implement strategic initiatives to achieve maximum member satisfaction.
Customer Service Manager (Contact Center)
By Fanatics, Inc. At United States
Bachelor's degree in business administration, management, or a related field. An equivalent combination of education and experience may be considered.
Conduct regular training and development programs for customer service representatives to enhance their product knowledge, communication skills, and problem-solving abilities.
Excellent leadership and people management skills, with a track record of effectively managing and developing high-performing teams.
Oversee the implementation and utilization of customer service technologies and tools to optimize efficiency and improve the customer experience.
Knowledge of trading cards, sports collectables and memorabilia is strongly preferred, but not required.
Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, team members, and stakeholders at all levels.
Contact Center Agent Jobs
By Simpluris, Inc. At Oviedo, FL, United States
Excellent written and verbal communication skills
Contact center agent or other contact center experience is preferred
Experience We Need From You...
Answer inbound calls dealing with a variety of questions and issues on a diverse portfolio
Reply to inbound emails dealing with a variety of questions and issue on a diverse portfolio
Process escalations ensuring to collaborate with necessary parties to get the right response
Contact Center Agent I
By Liberty University At , Remote
2. Performs proactive outbound calls to provide students with updated information regarding their Financial Aid status.
3. Complete SharePoints, follow up with students and work on Special Projects.
4. Works effectively as a team member, embracing and fostering LU’s mission.
6. Performs other duties as assigned.
Contact Center Associate - Authorizations Agent - 100% Remote
By Frontdoor At , Nashville, 37230, Tn $16 - $17 an hour

Overview Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service ...

Contact Center Agent Jobs
By Capillary Technologies At United States
2. Excellent communication and interpersonal skills
· Experience using Windows based packages (Word , Excel)
· Experience of using the Internet
5. Able to retain knowledge and understand multiple process
Clients listening in when visiting)
Categorise your job into 3-5 main areas of accountability. Divide these into steps explaining the main activities.
Customer Service Manager - Contact Center
By Ferguson Enterprises At United States
A minimum of 5 years work experience in a contact center or customer service management role preferred
A bachelor's degree in business administration, management, or a related field. Advanced degrees or certifications in contact center management preferred
Develop training programs to enhance agents' skills and knowledge.
Participating in leadership meetings with management team as a representative for associate concerns, progress, policies, and guidelines
Familiarity with contact center technologies, customer relationship management (CRM) systems, and call center operations. Proficiency in using reporting and analytics
Strong written and verbal communication skills with ability to communicate across all levels of the organization
Comic Artist Agent Or Contact Agent
By Butxido Entertainment At United States
Knowledge of comic narrative language and the industry at large.
Taking care of the artists in your agency through constant communication.
Provide legal advice to your represented artists by reviewing contracts.
Act as an artistic interpreter, translating what editors want from them.
Send their samples, communicate with the editors and even meet them at events.
A desire to understand and support artists.
Customer Service Center - Contact Center
By WesBanco At Bowie, MD, United States

This position works a schedule of 10:30am to 7:00pm Monday through Friday

Director Contact Center Sales And Service
By Teachers Federal Credit Union At Hauppauge, NY, United States
Demonstrated project and budget management skills
Manage and lead processes for the continuous improvement of the member experience
Effective leadership and analytical skills including working knowledge of high-level budgeting, staffing models, scheduling, and industry technology solutions
Bachelor’s degree required or minimum of eight years’ experience in Call/Contact Center operations or sales and service role managing direct reports
Minimum six years of relevant experience in consumer banking/financial services
Strong mentoring and relationship building skills
Senior Manager, Customer Service (Contact Center)
By Fanatics, Inc. At United States
Bachelor's degree in business administration, management, or a related field. An equivalent combination of education and experience may be considered.
Conduct regular training and development programs for customer service representatives to enhance their product knowledge, communication skills, and problem-solving abilities.
Excellent leadership and people management skills, with a track record of effectively managing and developing high-performing teams.
Oversee the implementation and utilization of customer service technologies and tools to optimize efficiency and improve the customer experience.
Knowledge of trading cards, sports collectables and memorabilia is strongly preferred, but not required.
Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, team members, and stakeholders at all levels.
Contact Center Agent Jobs
By Hussmann At Bridgeton, MO, United States
Handle inbound calls from customers or technicians 24/7/365. Able to dispatch when necessary.
Handle follow up and escalation of service calls when applicable
During non-business hours, weekends, and holidays monitor and dispatch service calls to technicians using the on-call application, and escalating when necessary.
Contact Center Agent Jobs
By Hussmann At Greater St. Louis, United States
Our organization offers benefits that are the best fit for you at every stage of your career:
Handle inbound calls from customers or technicians 24/7/365. Able to dispatch when necessary
Handle follow up and escalation of service calls when applicable
During non-business hours, weekends, and holidays monitor and dispatch service calls to technicians using the on-call application, and escalating when necessary
**You will be eligible for a hybrid work schedule**
Contact Center Service Manager
By U.S. Bank National Association At , Remote $61,115 - $79,090 a year
Bachelor's degree, or equivalent work experience
Up to three years of relevant experience
Strong customer service and problem-solving skills
Thorough knowledge of operational functions, systems, policies and procedures of assigned area
Basic knowledge of banking operations
Strong verbal and written communication skills
Contact Center Associate - Authorizations Agent - 100% Remote
By Frontdoor At , Atlanta, 30309, Ga $16 - $17 an hour

Overview Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service ...

Contact Center Associate - Authorizations Agent - 100% Remote
By Frontdoor, Inc. At Nashville, TN, United States
Knowledge of how to read a contract
Knowledge of business unit policies and procedures
Computer skills (Microsoft Word, Excel, Outlook)
Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.
Responsible for authorizing repair/replacement of covered systems or appliances.
Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
Contact Center Associate - Authorizations Agent - 100% Remote
By Frontdoor, Inc. At Atlanta, GA, United States
Knowledge of how to read a contract
Knowledge of business unit policies and procedures
Computer skills (Microsoft Word, Excel, Outlook)
Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.
Responsible for authorizing repair/replacement of covered systems or appliances.
Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
Financial Aid Contact Center Agent I
By Liberty University At , Remote

The Financial Aid Contact Center (FACC) Agent I is responsible and accountable to the Supervisor - FACC. The mission of the FACC Agent I is to efficiently and accurately process inbound and proactive ...

Manager - Contact Center Service Delivery
By United Airlines At Houston, TX, United States
Represents the voice of the customer surfacing struggles from call listening insights for customer experience improvements and call reduction initiatives
Represents the voice of the agent to surface opportunities for reduced employee effort and improved experience
Bachelor's degree or 4 years of relevant work experience
4 + proven experience in an operational environment
1+ years of experience leading a team
Experience in leading, motivating, and engaging large employee groups
Contact Center - Patient Service Representative
By Urology Austin At Austin, TX, United States
Minimum 2 years medical office experience, preferably in a surgical practice.
Customer service experience in a healthcare environment preferred.
Basic knowledge of insurance plans, including Medicare & Medicaid.
Work with the billing office as needed to ensure proper entry of patient insurance information.
Assist with insurance verification of new patients and established patients with new insurance.
Collect co-payments from all patients, as required.

Are you looking for a job that offers a great work-life balance and the opportunity to make a difference? Look no further! We are looking for a Contact Center Service Agent to join our team and provide exceptional customer service to our customers. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information to customers. If you are a people-person with excellent communication skills, then this is the job for you!

Overview A Contact Center Service Agent is a customer service professional who works in a contact center environment. They are responsible for providing customer service to customers via phone, email, or chat. They are also responsible for resolving customer inquiries and complaints, as well as providing product and service information. Detailed Job Description A Contact Center Service Agent is responsible for providing excellent customer service to customers via phone, email, or chat. They must be able to effectively communicate with customers, understand their needs, and provide solutions. They must also be able to handle customer inquiries and complaints in a professional and timely manner. Additionally, they must be able to provide product and service information to customers. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of contact center operations
• Knowledge of relevant computer applications
• Problem-solving skills
• Ability to work independently
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Previous contact center experience
• Knowledge of customer service principles and practices
• Knowledge of contact center operations
• Knowledge of relevant computer applications
• Ability to multitask
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of contact center operations
• Knowledge of relevant computer applications
• Knowledge of customer service software
Job Experience
• Previous customer service experience
• Previous contact center experience
Job Responsibilities
• Provide excellent customer service to customers via phone, email, or chat
• Handle customer inquiries and complaints in a professional and timely manner
• Provide product and service information to customers
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure satisfaction
• Maintain customer records and update customer information as needed
• Monitor customer feedback and provide feedback to management