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Digital Contact Center Agent I Jobs

Contact Center Agent Jobs
By Simpluris, Inc. At Oviedo, FL, United States
Excellent written and verbal communication skills
Contact center agent or other contact center experience is preferred
Experience We Need From You...
Answer inbound calls dealing with a variety of questions and issues on a diverse portfolio
Reply to inbound emails dealing with a variety of questions and issue on a diverse portfolio
Process escalations ensuring to collaborate with necessary parties to get the right response
Contact Center Agent I
By Liberty University At , Remote
2. Performs proactive outbound calls to provide students with updated information regarding their Financial Aid status.
3. Complete SharePoints, follow up with students and work on Special Projects.
4. Works effectively as a team member, embracing and fostering LU’s mission.
6. Performs other duties as assigned.
Avp, Crm And Contact Center Capabilities, Digital Banking
By Forbright Bank At United States
5+ years of experience in product or operations management experience showing progression/promotion within the tech or financial services industry
Deliver quality deliverables and manage to aggressive timelines, managing concurrent priorities and projects.
Manage relationships with external partners, including vendors and consultants, to ensure that the organization has access to the necessary stakeholders.
Experience in the financial services industry, preferably in a banking or lending environment
Strong analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights.
Excellent communication and interpersonal skills, with the ability to communicate complex concepts to non-technical stakeholders.
Contact Center Agent Jobs
By Capillary Technologies At United States
2. Excellent communication and interpersonal skills
· Experience using Windows based packages (Word , Excel)
· Experience of using the Internet
5. Able to retain knowledge and understand multiple process
Clients listening in when visiting)
Categorise your job into 3-5 main areas of accountability. Divide these into steps explaining the main activities.
Contact Center Rep I (Remote)
By The Standard At United States
This is a fully remote position.
2+ years of customer service experience is required
1-2 years of experience working in an inbound call center/contact center environment is strongly preferred
Excellent verbal communication skills and a proven ability to provide empathetic care to customers
Please note, the standard entry level wage for this position is $19/hr.
High school diploma or GED is required
Contact Center Associate I
By Innovative Blood Resources At St Paul, MN, United States
Understands minimum requirements for donor recruitment and donor deferral guidelines
Provide medical consultation and recommendations on training, technique, and education needs.
Minimum 1 Year Experience In Telemarketing And/or Customer Service
Recruiting for Whole Blood Donations
Calls appropriate donors based on inventory needs
Uses assertive communication to secure appointments
Contact Center Supervisor I
By Telvista At Dallas, TX, United States
Leadership 5 or more years management or equivalent leadership experience, preferably in a call center.
Coaches, trains, and develops direct reports with support from senior contact center management.
Proactively, identifies, resolves, and escalates concerns (employee, system, or customers) as needed, with support from senior contact center management as needed.
Call Center Experience 5 or more years
Education Bachelor’s Degree or higher.
Plans and conducts periodic team communication meetings.
Contact Center Agent Jobs
By Hussmann At Bridgeton, MO, United States
Handle inbound calls from customers or technicians 24/7/365. Able to dispatch when necessary.
Handle follow up and escalation of service calls when applicable
During non-business hours, weekends, and holidays monitor and dispatch service calls to technicians using the on-call application, and escalating when necessary.
Contact Center Agent Jobs
By Hussmann At Greater St. Louis, United States
Our organization offers benefits that are the best fit for you at every stage of your career:
Handle inbound calls from customers or technicians 24/7/365. Able to dispatch when necessary
Handle follow up and escalation of service calls when applicable
During non-business hours, weekends, and holidays monitor and dispatch service calls to technicians using the on-call application, and escalating when necessary
**You will be eligible for a hybrid work schedule**
Financial Aid Contact Center Agent I
By Liberty University At , Remote

The Financial Aid Contact Center (FACC) Agent I is responsible and accountable to the Supervisor - FACC. The mission of the FACC Agent I is to efficiently and accurately process inbound and proactive ...

Associate Vp, Product Management, Contact Center Digital, And Conversational Ai Experience
By Humana At , Dearborn, 48126, Mi
End-to-end management of the strategic partner relationships for Humana’s Contact Center as a Service (CCaaS) platform and the associated technology ecosystem.
Experience with cloud-based customer experience and ability to manage large platforms
Strong leadership skills, with proven success in expanding and elevating the capabilities and performance of the team
Demonstrated success of driving results through OKR management
Lead feature identification, solution design and deployment of member contact experience to generate great business value
MBA or MS in Computer Sciences or Bachelor’s and significant experience in relevant field
Contact Center Agent I
By VNS Health At Manhattan, NY, United States
Participates in outreach programs that promote consumer retention, improved quality, and updates records on activities for management for review.
Keeps up with all organizational changes and updates through on-going training, coaching and educational materials.
Supports one line of business to begin learning a VNS Health area of specialty.
Establishes effective customer-focused working relationships with consumers to ensure issue resolution.
Adheres to general contact center standards and metrics (e.g., call handling parameters).
Establishes effective working relationships and communications with consumers and internal contacts to ensure problem resolution.
Digital Contact Center Agent I
By BluPeak Credit Union At , San Diego, 92121, Ca From $20.14 an hour
Strong knowledge of credit union loan and deposit products and product requirements.
High level of accuracy w/strong analytical skills.
Good organizational, follow up skills and ability to prioritize.
Able to address member requests and offer member solutions working within authority limits.
Exceptional writing abilities including e-mail and letter correspondence using MS Word and Excel when needed.
Utilize effective professional writing to resolve inquiries with the utmost professionalism and member care.
Associate Vp, Product Management, Contact Center Digital, And Conversational Ai Experience
By Humana At , Louisville, 40202, Ky
End-to-end management of the strategic partner relationships for Humana’s Contact Center as a Service (CCaaS) platform and the associated technology ecosystem.
Experience with cloud-based customer experience and ability to manage large platforms
Strong leadership skills, with proven success in expanding and elevating the capabilities and performance of the team
Demonstrated success of driving results through OKR management
Lead feature identification, solution design and deployment of member contact experience to generate great business value
MBA or MS in Computer Sciences or Bachelor’s and significant experience in relevant field

Are you looking for a job that will let you use your customer service skills to make a difference? We are looking for a Digital Contact Center Agent to join our team and provide exceptional customer service to our clients. You will be the first point of contact for our customers and will be responsible for responding to inquiries, resolving customer issues, and providing helpful information. If you have a passion for helping others and are looking for a rewarding career, this is the job for you!

Overview:

Digital Contact Center Agent I is a customer service role that involves providing customer service and technical support to customers via digital channels such as email, chat, and social media. The role requires excellent communication skills, problem-solving abilities, and the ability to work in a fast-paced environment.

Detailed Job Description:

Digital Contact Center Agent I is responsible for providing customer service and technical support to customers via digital channels such as email, chat, and social media. The role requires excellent communication skills, problem-solving abilities, and the ability to work in a fast-paced environment. The Digital Contact Center Agent I is responsible for responding to customer inquiries, troubleshooting customer issues, and providing solutions to customer problems. The Digital Contact Center Agent I is also responsible for providing customer feedback to the appropriate departments and ensuring customer satisfaction.

What is Digital Contact Center Agent I Job Skills Required?

• Excellent customer service and communication skills
• Ability to troubleshoot customer issues
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of digital channels such as email, chat, and social media
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Knowledge of customer service software

What is Digital Contact Center Agent I Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of digital channels such as email, chat, and social media
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Knowledge of customer service software

What is Digital Contact Center Agent I Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of digital channels such as email, chat, and social media
• Knowledge of customer service software

What is Digital Contact Center Agent I Job Experience?

• Previous customer service experience

What is Digital Contact Center Agent I Job Responsibilities?

• Respond to customer inquiries via digital channels such as email, chat, and social media
• Troubleshoot customer issues and provide solutions to customer problems
• Provide customer feedback to the appropriate departments
• Ensure customer satisfaction
• Follow up with customers to ensure their issues are resolved
• Maintain customer records and update customer information in the system
• Monitor customer service trends and provide feedback to management