Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Vp-Integrated Contact Center Operations & Workforce Optimization (Exempt)
Recruited by Mercy 8 months ago Address , St. Louis, 63141
Vp-Integrated Contact Center Operations & Workforce Optimization (Exempt)
Recruited by Mercy 8 months ago Address , St. Louis, 63141, Mo
Telephone Operator Jobs
Recruited by Saint Luke's Health System 9 months ago Address Kansas City, MO, United States
Contact Center Quality Auditor
Recruited by HomeSafe Alliance 10 months ago Address Greater Jefferson City Area, United States
Contact Center Trainer Jobs
Recruited by HomeSafe Alliance 10 months ago Address Greater Jefferson City Area, United States
Customer Contact Rep I - (Hybrid: Onsite & Remote)
Recruited by US Foods 1 year ago Address Salem, MO, United States

Contact Center Agent Jobs

Company

Hussmann
Address Bridgeton, MO, United States
Employment type FULL_TIME
Salary
Category Retail Groceries
Expires 2023-07-06
Posted at 10 months ago
Job Description
Description
The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize the basic applications and resources to determine customer requirements, and resolution. They will resolve internal and external customer issue via calls or email.
Roles & Responsibilities
  • Handle inbound calls from customers or technicians 24/7/365. Able to dispatch when necessary.
  • During non-business hours, weekends, and holidays monitor and dispatch service calls to technicians using the on-call application, and escalating when necessary.
  • Enter vital details related to service calls in to the appropriate application, determining the priority of the service call, and setting the customers’ expectations.
  • Handle follow up and escalation of service calls when applicable
  • Gather vital details from customers or technicians related to the reason for the call, and identify the appropriate course of action needed to handle the call.
Requirements
  • High School or GED
  • 0-1 year Customer Engagement