Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Vp-Integrated Contact Center Operations & Workforce Optimization (Exempt)
Recruited by Mercy 8 months ago
Address , St. Louis, 63141
Vp-Integrated Contact Center Operations & Workforce Optimization (Exempt)
Recruited by Mercy 8 months ago
Address , St. Louis, 63141, Mo
Telephone Operator Jobs
Recruited by Saint Luke's Health System 8 months ago
Address Kansas City, MO, United States
Contact Center Customer Care Supervisor
Recruited by HomeSafe Alliance 9 months ago
Address California, United States
Contact Center Quality Auditor
Recruited by HomeSafe Alliance 10 months ago
Address Greater Jefferson City Area, United States
Contact Center Agent Jobs
Recruited by Hussmann 10 months ago
Address Bridgeton, MO, United States
Center Director Jobs
Recruited by Management & Training Corporation 10 months ago
Address Louisiana, United States
Data Center Operator Jobs
Recruited by Maryland Courts 1 year ago
Address , Annapolis, Md
$47,061 a year
Athletic Trainer Jobs
Recruited by Frye Regional Medical Center 1 year ago
Address , Hickory, 28601, Nc
Contact Center Trainer Jobs
Company | HomeSafe Alliance |
Address | Greater Jefferson City Area, United States |
Employment type | FULL_TIME |
Salary | |
Category | Armed Forces |
Expires | 2023-07-09 |
Posted at | 10 months ago |
Title
- Monitor learner progress, administer knowledge checks and post-training learning assessments, and escalate issues as needed.
- Assure interactive, participative learning environment that supports all learning styles and abilities.
- Facilitate training for new hire onboarding, job skills, systems and tools, process, policy, and tool updates, and ad hoc training to refresh skills and close knowledge gaps.
- Model our Culture and Values to facilitate employee engagement and an exceptional Employee Experience.
- As a SME, assist with the build out of and continuous updates to the Knowledge Management system which will provide the ultimate source of truth for information needed by Customer Care and others to provide accurate and timely information to customers.
- Assist with Individual Development Plans and on-the-job training as needed.
- Assist with training development and updates as needed.
- Collaborate with Quality Assurance, Customer Experience, and Employee Experience teams to identify performance and effectiveness gaps and implement solutions, including ad hoc training, curriculum enhancements, and improvements in knowledge resources.
- Other duties as assigned.
- Evaluate and reflect on each training module, class, and post-training learning assessment and provide recommendations for improving effectiveness.
- Quickly become a Subject Matter Expert (SME) in all facets of the move processes: DoD regulations, service member entitlements, shipment documentation, support systems.
- Consistently and effectively deliver all training to contact center employees through virtual classroom, self-directed, and formal/informal collaborative learning environments.
- Experience with Microsoft Office Suite to include Word, Excel, PowerPoint, Outlook
- Knowledge of principles, methods, and practices of adult education/training
- High School diploma or GED
- Effective presentation and facilitation skills
- Strong verbal and written communication skills
- Excellent interpersonal skills
- Ability to quickly learn, retain, and teach complex subject matter
- 3 years in training role with experience delivering training virtually or supervisory/lead role in a contact center environment leading virtually
- Bachelor's degree preferred
- Experience working in a multi-channel contact center environment
- Experience developing training curriculum
- Military experience and/or immediate family member of a military member while active duty
- Experience with Knowledge Management systems
- Experience with military or relocation moves
- Medical, Dental and Vision Insurance.
- Voluntary Benefit Plans
- Travel Accident & Medical
- 401(k)
- TRICARE Supplement Plan
- Disability, Life and AD&D insurance
- Health and Wellness Programs
- And more!
- Teladoc Medical Experts, second opinion program
- Employee Support program
- Family Support: Bright Horizons, child and elder care services
- Paid time off (PTO) Three weeks of PTO for newly hired employees
- Medical, Dental and Vision Insurance.
- Disability, Life and AD&D insurance
- Health and Wellness Programs
- 401(k)
- TRICARE Supplement Plan
- Teladoc Medical Experts, second opinion program
- Family Support: Bright Horizons, child and elder care services
- Travel Accident & Medical
- Paid time off (PTO) Three weeks of PTO for newly hired employees
- Voluntary Benefit Plans
- Employee Support program
- And more!
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago