Complex Group Sales Manager (Remote)

Yearly

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

The Complex Group Sales Manager is a remote position based in Pacific Northwest. (Seattle, Oregon, Washington or Alaska) He/she is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments, and prospecting, closing on assigned accounts/territory to positively impact hotel revenues.

• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Initiate and follow up on leads.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Must be skilled in Windows, Company approved spreadsheets and word processing.
• Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
• Invite clients to the hotel for entertainment, lunches, tours and site inspections.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
• Handle inquiries as part of Inquiry Day Program.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Perform other duties as requested by management.
• Abide by Prime Selling Time (PST).
• Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Participate in M.O.D. coverage as required.
• College course work in related field helpful.
• Operate the Sales Department within established sales expense budget.
• Meet or exceed set goals.
• Maintain and participate in an active sales solicitation program.
• High School diploma or equivalent required.
• Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
• Experience in a hotel or a related field preferred.
• Meet and greet onsite contacts.
• Attend all hotel required meetings and trainings.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Monitor production of all top accounts and evaluate trends within your market.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Develop networking opportunities through active participation in community and professional associations, activities and events.
• Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
• Assist in the preparation of required reports in a timely manner.
• Entertain clients.
• Participate in required M.O.D. and Saturday office coverage as scheduled.

Salary range $65,000 - $100,000