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Complex Senior Sales Manager (Remote)

Company

Seattle Growth - Highgate Hotels

Address , Seattle, 98138, Wa
Employment type FULL_TIME
Salary $75,000 - $100,000 a year
Expires 2023-10-07
Posted at 8 months ago
Job Description
Compensation Type: Yearly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Overview:
The Senior Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact revenue for Salmon Falls Resort and the Ketch Inn in Ketchikan, Alaska.
Responsibilities:
  • Attend daily Highgate Hotel Business Review (HHBR) meeting.
  • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
  • Initiate and follow up on leads.
  • Develop networking opportunities through active participation in community and professional associations, activities and events.
  • Meet or exceed set goals.
  • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
  • Meet and greet onsite contacts.
  • Handle inquiries as part of Inquiry Day Program.
  • Abide by Prime Selling Time (PST).
  • Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
  • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
  • Operate the Sales Department within established sales expense budget.
  • Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
  • Participate in required M.O.D. and Saturday office coverage as scheduled.
  • Assist in the preparation of required reports in a timely manner.
  • Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.
  • Invite clients to the hotel for entertainment, lunches, tours and site inspections.
  • Assist in implementing special promotions relating to direct sales segments, i.e parties, sales blitzes, etc.
  • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
  • Entertain clients.
  • Maintain and participate in an active sales solicitation program.
  • Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.
  • Monitor production of all top accounts and evaluate trends within your market.
Qualifications:
  • Attend all hotel required meetings and trainings.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to maintain confidentiality of information.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Perform other duties as requested by management.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Long hours sometimes required.
  • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Must have a valid driver’s license in the applicable state.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Participate in M.O.D. coverage as required.
  • Must be skilled in Windows, Company approved spreadsheets and word processing
  • At least 4 years of progressive hotel sales experience; or a 4yearcollege degree and at least 2 year of related experience; or a 2year college degree and 3 or more years of related experience.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Salary range: $75,000 - $100,000