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Collections Representative Jobs

Company

MPW Industrial Services
Address Hebron, OH, United States
Employment type FULL_TIME
Salary
Category Facilities Services
Expires 2023-07-17
Posted at 10 months ago
Job Description
Job Function


  • This position is responsible for managing a portfolio of customers, for a defined range of customer accounts, across all MPW & Porta Kleen Business Units. Responsibilities will be to manage past due receivables, resolve disputed and or short paid invoices, key and post customer payments and other duties assigned by the Credit & Collections Manager.


Essential Functions
  • Other:
  • Submit invoices via online, web-based applications as needed.
  • Prepare and mail customer statements.
  • Key or post customer payments and adjustments, invoices or credit memos.
  • Make changes to existing customers in the JD Edwards customer master file.
  • Create manual Invoices as needed.
  • Complete various daily, weekly, monthly, quarterly or annual reports using Microsoft Excel, JD Edwards or Business Objects.
  • Work with auditors as needed.
  • Contact customers with past due balances in order to facilitate payment.
  • Process ACH & EFT customer payment request forms.
  • Respond to inquiries of MPW and Porta Kleen customer base and internal MPW customers (Field Sales & Service team members and remotely located Office Managers).
  • Work with functional departments within MPW to determine the credibility of customers’ dispute and or short payment and to determine the most appropriate way to clear outstanding items
  • Negotiate payment programs with delinquent customers.
  • Back up other members of the Credit & Collections Team during vacations and time away from office.
  • Research and resolve disputed invoices in order to collect payment.
  • Provide weekly update of the status of past due customer accounts and action plans to address issues.
  • Performs other duties as required.
  • Contact may be made via fax, phone, letter, email or all in order to best reach the appropriate individuals within the organization.


Qualifications
  • Strong PC skills including the ability to use multiple system tools such as Microsoft Excel, Microsoft Outlook, Microsoft Word and Business Objects. JD Edwards Experience preferred but not a requirement.
  • Strong customer service, analytical and reasoning skills. Better than average written and communication skills required. Ability to communicate relevant issues to senior financial management.
  • Strong analytical and reasoning skills. Ability to analyze data and processes to determine ways to improve account management techniques, collections, and past due accounts.
  • Must be a self-starter who will identify problems and initiate corrective actions without specific direction from the Credit & Collections Manager.
  • To perform this job successfully, an individual must be able to perform each duty satisfactorily. In addition, the individual must possess the following:
  • EDUCATION and/or EXPERIENCE Bachelor’s degree in business, marketing, finance, or closely related discipline is preferred; Associate Degree in Accounting, Finance or General Business helpful, plus related work experience. Business to Business Collections experience is required.
  • Strong ability to interface with other departments and teams in a professional and cooperative manner.


Required Skills


Required Experience