Remote Entry Level Collections - (Oh, Az, Ut Only)

About This Role

Discover. A brighter future.

Great News! You are eligible for a cash bonus!

• Sign-on Bonus: up to $2K*
• And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.
• And… We offer 100% remote, combo, or on site- it’s your choice! You do need to live in Ohio, Utah, or Arizona.

• Bonus is paid in the following increments within 30 days of the following milestones:

• $500 following 120 days employed
• $1000 following 365 days employed
• $500 following 60 days employed

To receive the bonus, you must be employed with Discover at the time of payment. Stated bonus payouts are before taxes and deductions as applicable to you.

What You Will Do

• We’ll provide you with all the equipment you need! Monitors, computer, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
• We’ll provide you with procedures and tools to handle our customer’s needs and strengthen their relationship with Discover.
• Customer care is key- our approach to collections is about finding the right options for the customer by understanding their needs, and the options Discover has for them.
• You’ll spend the majority of your shift on the phone (automatic dialer, inbound and outbound), speaking with delinquent customers, listening to their concerns, and providing them with the best solutions. You’ll be a master problem solver!
• Working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 5 MBPS up/download speed from your internet provider.

Qualifications You Will Need to Succeed

The Basics:

• Be resilient! You will need to be confident and have the ability to cope with rejection.
• We want you to succeed! That means you will receive coaching and feedback. Be open and willing to try new things.
• You will need to adhere to Fair Debt Collection and Practices law and the company’s Collection Practices policy.
• Positive energy, competitive drive, strong communication, ability to focus on the issue and not take things personally. Let your personality shine.
• Be reliable! We need you here to take care of our customers. Be committed to working your schedule.
• We are always looking for ways to make things better for our employees and customers- that means you will experience change, sometimes at a fast pace.

Bonus Points if you have:

• Personal smartphone or a tablet
• 1+ years of experience in related field
• A quiet workspace
• Internet service with a minimum speed of 5mbps

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)