Codestat Specialist (Remote) Jobs

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

The Clinical Specialist will manage customer CODE STAT data, perform clinical analysis and annotation on cardiac arrest events and provide customers with post event analysis and reports on CPR performance. In this role, the CS will be responsible for maintaining, tracking, trending and reporting on key performance indicators of the annotation service.

Who we want:

Collaborative partners: People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

Analytical problem solvers. People who identify and evaluate optimal solutions and recommend comprehensive quality improvement initiatives.

What you will do:

• You will work cross functionally to provide expert opinion on ACLS and BLS trends to Sales, Service, Clinical Research, Corporate Clinical Consultants and Marketing Team Members to develop and grow the annotation service.
• You will develop, maintain, track, trend and report on annotation service Key Performance Indicators.
• You will collaborate with the Marketing Team to develop Annotation Service collateral.
• You will collaborate with the Sales Team to develop Annotation Service offering.
• You will provide customers with post event analysis and reports on CPR performance.
• You will perform annotation and clinical analysis of cardiac arrest events using CODE STAT software.
• You will be the voice of the customer and provide customer feedback to internal stakeholders.

What you need:

• Current RN license, NREMT-P license preferred
• Bachelors degree in nursing, emergency medicine, or EMT-P and an Associates degree with 6+ years equiv relevant experience
• 3+ years of clinical experience
• Prior experience in presenting, writing and teaching clinical information.
• Current ACLS, BLS certification preferred

$65,400 to $132,300 salary plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based location. Individual pay is based on skills, experience, and other relevant factors.

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

More information is available at stryker.com