Clinical Technician Jobs

Job Title: Clinical Technician

Approved By: Aimee Pifer, CT Program Manager

Department: Clinical Technicians

FLSA Status: Non-Exempt

Reports To: Clinical Supervisor

Manages People: No

Experience: Typically requires 0-2 years of related experience

Level of Supervision: Work is closely managed

Job Summary:

• Clinical Technicians will provide on-site specimen collections by operating in compliance with company polices, as well as applicable Federal and State regulations

Essential Responsibilities/Duties:

• Provide on-site specimen collections
• Record and maintain accurate patient processing logs
• Submit regular reports and records as assigned
• Regular communication with supervisor as required
• Attendance of mandatory team meetings
• Record patient information including insurance and address on laboratory request forms
• Process and properly package specimens for safe shipping
• Escalate compliance issues, missing results, client complainants to client relations specialist
• Update and correct any missing billing information
• Review demographic information by verifying consistency between requisition forms and patient documents

Qualifications:

Education –

• Basic Computer Skills
• High School Diploma, or equivalent
• Excellent oral and written communication skills
• Ability to work independently
• Customer service skills
• Competencies/Skills –

Experience –

• Knowledge of medical laboratory terminology such as sample collection, shipping,
• Clinical laboratory or related science/ medical environment a plus
• Previous customer service role

processing, and reporting processes preferred

Certifications/Licenses –

• Certified Phlebotomy Technician, Medical Assistant, or similar certification, preferred

Mental/Physical Demands & Work Environment:

Vision, hearing, speech, movements requiring the use of wrists, hands and/ or fingers. Must have the

ability to sit or stand for extended periods. Must have the ability to work the hours and days required

to complete the essential functions of the position. Must have the ability to lift and maneuver weight

objects up to 25 lbs. Learning, thinking, concentration, and the ability to work under pressure,

particularly during busy times. Must be able to pay close attention to detail and able to work as a

member of a team to ensure excellent customer service. Must have the ability to interact effectively

with co-workers and customers, and exercise self-control and diplomacy in customer and employee

relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments

when necessary. Must be proactive in finding solutions. Working location could be office, clinical, or

remote.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or

responsibilities that are required of the employee(s) that are in this position. Duties, responsibilities,

and activities may change, or new ones may be assigned at any time with or without notice.