Clinical Specialist - Orlando, Fl

EDUCATION AND/OR EXPERIENCE

• Operating room procedural knowledge, etiquette, and experience.
• High School Diploma or equivalent with a minimum of four years’ experience in healthcare working with patients and customers in a clinical setting.

• Relevant industry, healthcare, marketing, or medical education experience where there is specific focus on clinical case support and education.
• Nursing, Physician Assisting, Radiation Technology, Physical Therapy, or similar license/certification.
• Experience in pain management, spinal surgery, or related specialties.
• Experience with product/procedure that requires motivation, access, and implementation of patient flow across multiple constituents in the practice (MD, PA, nurse, scheduler, etc.).
• Clinical knowledge of lumbar spine anatomy, physiology, and imaging techniques.

SKILLS, ABILITIES, and CHARICTERISTCS

• Ability to leverage and/or engage others to accomplish projects.
• Capable of engaging customers in selling conversations as needed.
• Working knowledge of medical terminology, medical procedures, and the medical device industry.
• Comfortable working/learning multiple systems.
• Takes initiative, great pride, and ownership in work.
• Capable of working unpredictable schedule that may change on short notice due to operating room schedule changes and or delays.
• Accustomed to tight deadlines with ability to be nimble, adaptable, and independently carry-out and balance multiple responsibilities concurrently with the aptitude to anticipate and prioritize needs/workflow.
• Positive attitude and passion for working within the pain management and anesthesiology field.
• High level of organization and prioritization regarding schedule management and follow-up.
• Superior professionalism and judgment.
• Team-oriented with ability to work collaboratively and effectively build and maintain positive relationships with internal/external customers and across all levels of the organization
• Ability to interact cross-functionally and proactively escalate issues with integrity to appropriate levels of management in the organization.
• Strong clinical skills, procedure delivery and execution, ensuring a high level of customer/patient satisfaction.
• Proficiency in Microsoft Office applications with understanding of basic audio-visual connections.
• Strong interpersonal and communication skills with the ability to effectively communicate at multiple levels and to large groups within and outside the organization.
• Excellent customer service skills and problem resolution skills.
• Strong sense of urgency and extremely flexible and able to change priorities rapidly.
• Ability to embrace consistent, formalized training procedures and accept constructive feedback.

PHYSICAL REQUIREMENTS/WORK ENVIROMENT

• Physical Demand – While performing the duties of this job, the employee is regularly required to stand, walk, bend/stoop and sit for extended periods of time (up to 8+ hours per day). Some of the time standing will include wearing radiation safety equipment (7-9 pound lead aprons, thyroid shield, radiation badge, etc.). Frequently required to use hands to finger, handle or feel objects, tools or controls. Ability to effectively use a mobile phone, PC, keyboard and mouse. Physical effort is required by handling objects of 50 pounds or more occasionally and/or up to 25 pounds frequently. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Meet and maintain customer/medical facility access requirements, including regular or periodic drug screenings and background checks with a satisfactory result in accordance with Company requirements and the requirements of the customer/medical facility serviced.
• Possess and maintain a criminal background satisfactory to the Company. Criminal backgrounds may be monitored on an annual basis or as needed.
• Potential exposure to bloodborne pathogens, pharmaceuticals, chemicals, needles, sharps, and radiation (from x-ray / fluoroscopy and similar medical equipment).
• Reasonable access to airport for travel.
• Work evenings and weekends when requested (or other availability required outside of defined work schedule).
• Mental Demand – Moderate to high degree of concentration due to volume, complexity, and/or “pressure” of work. Ability to make critical thinking skills decisions under pressure.
• Possess and maintain a valid drivers’ license, a driving record satisfactory to the Company, and active vehicle insurance policy. Driving records may be monitored on an annual basis or as needed.
• Travel (Field Based) –Position is primarily locally field-based but may require some overnight travel dependent on geography.
• Work Environment –
  • Potential exposure to bloodborne pathogens, pharmaceuticals, chemicals, needles, sharps, and radiation (from x-ray / fluoroscopy and similar medical equipment).
  • Work evenings and weekends when requested (or other availability required outside of defined work schedule).
  • Possess and maintain a valid drivers’ license, a driving record satisfactory to the Company, and active vehicle insurance policy. Driving records may be monitored on an annual basis or as needed.
  • Possess and maintain a criminal background satisfactory to the Company. Criminal backgrounds may be monitored on an annual basis or as needed.
  • Meet and maintain customer/medical facility access requirements, including regular or periodic drug screenings and background checks with a satisfactory result in accordance with Company requirements and the requirements of the customer/medical facility serviced.
  • Reasonable access to airport for travel.