Clinic Administrative Assistant Jobs

Big Stone Therapies is currently seeking a full-time Clinic Administrative Assistant to join our rehabilitative therapy team at our clinic in Albert Lee, MN.

Our therapy clinic is located at 2440 Bridge Ave in Albert Lee, MN. This is a full-time position, 40-hours per week, Mon-Fri 8:00am-4:30pm with a daily 30-minute lunch break. This position qualifies for a comprehensive benefits package.

Job Duties:

Scheduling

• Monitor patient schedule to maximize productivity.
• Assess staffing needs for high and low census times.
• Resolve scheduling conflicts as they occur.
• Schedule all other non-patient care time. (Meetings, care conferences, PTO, etc.)
• Schedule new referrals. Gather and verify demographic information and insurance information.
• Communicate with therapists about schedules, patients, and any changes
• Provide instructions to patients to ensure they are prepared for appointments.
• Schedule, reschedule, and cancel patient appointments as required.
• Perform patient appointment reminder.

Customer Service

• Demonstrate excellent customer service in all interactions with patients, visitors, referral sources, co-workers, and all other parties.
• Maintain confidentiality and security of Protected Health Information.
• Courteously receive and respond to incoming telephone calls and emails.
• Maintain the appearance of the waiting room.

Other

• Other clinic duties as assigned.
• Clinic closing duties.
• Attend meetings as required.
• Clean/sanitize clinic areas as required.
• Maintain patient charts.
• Distribute mail
• Scan, fax, and print documents.

Qualifications :

Education

• Prefer two-year degree in a related field.
• Prefer previous experience in a medical office setting or other customer service-related field.
• Require high school graduate or equivalent.

Skills

• Excellent phone etiquette and in-person customer service abilities.
• Excellent verbal and written communication skills to interact with patients and co-workers in a professional manner.
• Able to adapt and thrive in a changing and fast paced environment.
• Strong computer skills to include proficiency in Microsoft Office products, the Internet, and the ability to learn new systems.

Position qualifies for an excellent benefits package including:

• Health, Dental, Vision, Life, Short-Term Disability insurance options
• Flexible Spending Plan(s)
• Generous paid time off accrual
• 401k with employer contribution
• 8 paid holidays (including your birthday!)

Applications will be accepted through Friday, May 5th, 2023 or until the position is filled.

You will receive a confirmation email once your application has been submitted.
If you do not receive this, please contact us at [email protected]
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