Client Services-Financial Engineer (Remote)

31054BR

Role Responsibilities

In this role, you will be a part of the team that supports our clients in their usage of the ERS Solutions products. This is an opportunity to develop your career in Financial Services by using world-class software. You will obtain a broad knowledge of credit and market risk by assuring that our products, financial models and technology are being used effectively to add value to our clients’ businesses.

Responsibilities:

• Provide in-depth education and assistance on product features, functionality and the product technical architecture.
• Provide constructive feedback to the sales and training groups regarding client needs and opportunities.
• Manage and escalate requests appropriately while maintaining ownership of the client interaction and delivery solution.
• Communicate effectively and develop excellent working relationships with colleagues within Client Service and in partner teams such as Engineering, Research, Product, etc.
• Understand and explain complex financial models on conceptual, intuitive, and practical levels.
• Provide thorough quantitative and conceptual solutions to our wide range of clients.
• Originate content for our client Knowledge Base.
• Identify, capture, and channel client feedback on product features and functionality.
• Support clients on the use of our industry leading credit risk products in a courteous, professional, accurate and timely manner via web, email, telephone, and in person.

Qualifications

• SQL Experience
• Ability to understand technically complex problems and find solutions via analysis of application log files, SQL procedures and error messages and operating System / database server diagnostics.
• Troubleshooting experience is a plus
• Strong knowledge of Windows based architectures and windows diagnostic software.
• General understanding of financial statements.
• Bachelor’s degree with an emphasis in Computer Science, Finance, Engineering, Accounting, Mathematics, or Statistics required. (Master’s degree in Quantitative Finance, Business Administration, Computer Science, Financial Engineering, Computer Information Systems or Accounting preferred)
• Knowledge of financial mathematics (e.g. stochastic process, Monte Carlo techniques, derivative pricing, interest-rate modelling) preferred.
• Strong customer service skills, an eagerness to excel and be part of a dynamic, fast growing team.
• Superb analytical skills and persistence in analytical and technical problem solving

We generate value and confidence in our products and solutions ensuring high levels or retention and satisfaction. Through relationships, we bring the voice of the customer to the center of MA’s business strategies. We strive to be the model of collaboration and partnership with our colleagues and we create an environment that engages and inspires individuals.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.

Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

For US-based roles only: the anticipated hiring base salary range for this position is $ [53,800] to $ [78,100], depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.