Remote Tx - Client Service Specialist

Client Service Specialist

Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone’s life!

• Fast-paced, and professional environment;
• Paid Holidays, Accrued Paid Time Off;
• Great team environment;
• Competitive Salary $14.50-$16.50 per hour with potential for incremental increases during your first 180 days up to an additional $2/hour based on performance.
• Wellness Program;
• 401k with Annual Employer Profit-Sharing contributions (historically 5% annual salary - employee contributions not required!).
• Great Medical Benefits Package;
• Fulfilling, challenging, rewarding;

As a Client Service Specialist in our Legal Assistant Department, you will have the opportunity to build lasting relationships and provide support for clients throughout the claims process via the computer/telephone in a call center setting.

Full Time, Mon-Fri, no nights or weekends! Must reside in Texas.

As a Client Service Specialist You Will

• Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately
• Solve problems and maintain confidentiality
• Focus on retention of every client while providing excellent customer service
• Retain and recall SSA (Social Security Administration) and company policies and processes
• Maintain a 90% or above quality score on calls
• Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
• Take approximately 50-75 calls per day in a professional call center environment
• Confidently address client’s concerns and complaints including those of upset clients
• Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system

To be successful as a Client Service Specialist you will need:

• Has professional manner and high energy level, exhibits a positive attitude
• Multi-tasking skills and the ability to work well under pressure
• Problem analysis and problem-solving
• Ability to work in a confidential environment always maintaining client confidentiality
• Excellent telephone, communication, and active listening skills
• Ability to work well with others as a team
• Ability to work remotely from home as needed per business needs (see remote requirements)
• Fluent in Spanish a Plus
• Minimum 40 WPM typing speed
• Strong organizational skills
• Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees
• Call center experience
• Legal Assistant, Legal Secretary, Paralegal or other legal experience preferred
• High School Diploma; Degree preferred; or equivalent combination
• Strong people skills
• Excellent spelling and grammar
• Ability to meet performance standards whether in office or working remotely from home
• Ability to work in fast paced environment
• Customer service experience
• Good time management skills
• Self-motivated, able to work with little supervision
• Knowledge in computer technology and the Internet (MS Office Outlook). Including the ability to learn new programs easily
• Reliability and dependability
• Accepts new ideas and challenges and is highly motivated
• Self-disciplined
• Attention to detail and accuracy

Minimum Requirements for a Remote Home Office Client Service Specialist:

• Land line telephone or good cell phone signal in home office
• Fast internet connection (20MB+)
• Computer with up-to-date operating system (No Chromebooks, Macs, Tablets)
• Reside in Texas
• Quiet, private home office with no distractions during business hours
• Wired Ethernet cable Internet connection in your home office

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